This was the 2nd time that my air filter box was not bolted down. If we are not doing this right what else are we not doing right? The first time I let it go as an honest mistake but a 2nd time is just being a bad mechanic and going to fast to get stuff out the door.
8/14/2025
Dylan S. VERIFIED CUSTOMER
I was told directly that I would have to approve any charges before they would be applied. I declined all of the work advised due to finding various, much cheaper options. When I came to pick up the car after having no work done to it, I was hit with a $215 bill and then notified by the sweet lady at the desk that there was a recall issued on the car that was not performed. This is unacceptable.
8/13/2025
Karen S. VERIFIED CUSTOMER
Thanks, appreciate your services!
8/13/2025
Kathleen T. VERIFIED CUSTOMER
K
8/12/2025
Douglas M. VERIFIED CUSTOMER
Courteous, prompt and professional
8/12/2025
Thomas S. VERIFIED CUSTOMER
Work finished early. Amber did a great job
8/12/2025
Woodrow B. VERIFIED CUSTOMER
My only complaint is that the gentleman who checked me in told me 25 minutes but it took almost an hour and a half. It was a good thing I was in a hurry.
8/11/2025
Dean C. VERIFIED CUSTOMER
Everyone at the dealership was very helpful and had me come right over to repair a tire with a screw in it. Really appreciated the immediate service!
8/10/2025
Felicita M. VERIFIED CUSTOMER
Excellent service
8/10/2025
Kathlene M. VERIFIED CUSTOMER
I responded to the questionnaire… But I think the connection was lost. My service today was pretty good, Trevor was kind and pleasant. The gentleman that took my payment was courteous. I was displeased with the service person that changed the cabin filter. I discovered greasy hand/footprints on my light colored interior. (glove box, the step plate inside the passenger door, and armrest.
8/9/2025
Jennifer R. VERIFIED CUSTOMER
Everyone was super nice. !
8/9/2025
Pat T. VERIFIED CUSTOMER
No issues. You guys are great.
8/9/2025
Roger L. VERIFIED CUSTOMER
Your service dept is always fantastic
8/9/2025
James Y. VERIFIED CUSTOMER
The time it took was minimal, the service people I had contact with were polite and appeared knowledgeable. I recommend Heart City to my associates frequently.
8/9/2025
Denise W. VERIFIED CUSTOMER
Amber was a great service representative
8/8/2025
Beth G. VERIFIED CUSTOMER
Trevor was very friendly, enjoyable and professional. Eric has been very helpful and informative and professional.
8/8/2025
Linda M. VERIFIED CUSTOMER
Bernie was very thorough and checked everything he felt was necessary and I appreciated that I felt good that he did such a thorough check up. Thank you I will ask for him again.
8/7/2025
Raymond S. VERIFIED CUSTOMER
Thanks for the online scheduling. Your technicians did a fine job.
8/6/2025
Kip C. VERIFIED CUSTOMER
You guys always do a great job and take really good care of us! Thank you!!!