I was very satisfied with the service provided by Rick Vargo. Thank you
1/7/2026
Roy C. VERIFIED CUSTOMER
Very professional, friendly staff
Service done and explained quickly.
1/7/2026
Peter C. VERIFIED CUSTOMER
Heart City Service department has always been faithful in their assessment of work needed and not needed. I spent a career working with a major automotive system supplier as an engineer, having responsibility for warranty on those systems so diving into dealer claims and discovering the rampant fraud and abuse has caused me never to trust a dealership with my vehicles for most of my life. I have always done my own work. Until now. Heart City is delightfully different. Thank you for being honest and trustworthy.
1/6/2026
Mary K. VERIFIED CUSTOMER
She is very professional and informative.
1/6/2026
Mary N. VERIFIED CUSTOMER
I was greeted promptly by Amber , she reviewed the plan and gave me en estimated timeframe for the work. She is friendly and welcoming and wants to make sure your questions are answered and that you are satisfied. She makes it so easy which is why I drive from South Bend to Elkhart to have my car serviced.
1/3/2026
Barbara B. VERIFIED CUSTOMER
He was helpful
1/3/2026
Jason F. VERIFIED CUSTOMER
Looking forward to being contacted
1/3/2026
Rob G. VERIFIED CUSTOMER
Typically, a customer receives an estimate that he has to approve before moving to complete a project. I was never given that as when I dropped the car off I wanted to see what the cost would be to see if it would be worth it to fix it. The car is a 2010 and is on the last legs and I would have liked to have known ahead of time what the costs I would incur. I could have probably taken the car to Best Buy to get the items disconnected for no charge.
1/1/2026
Paul T. VERIFIED CUSTOMER
A 5 star+ experience. Mr. Vargo is an excellent representative of your organization, and as such he should be in line for an increase in compensation.
12/31/2025
Jodi S. VERIFIED CUSTOMER
Service was amazing.
12/31/2025
Fran B. VERIFIED CUSTOMER
So far my experience has been nothing but completely positive with heart city toyota!
12/31/2025
Luana S. VERIFIED CUSTOMER
Found and fixed the problem right away.
12/31/2025
Rob S. VERIFIED CUSTOMER
Always great customer service and communication.
12/31/2025
Douglas F. VERIFIED CUSTOMER
Fast, friendly and convenient, thank you Trevor!
12/31/2025
Heidi W. VERIFIED CUSTOMER
Very pleased with how quick service was for my vehicle and how well I was treated as a customer. Thank you and we will be back!
12/27/2025
Linda P. VERIFIED CUSTOMER
It was a pleasure having Amber communicate the service being done on my Corolla at Heart City Toyota. She understands the importance of keeping the customer informed on the progress and needs of Toyota vehicles. Her customer service goes above and beyond making for a great service experience. She is top notch and I look forward to working with her on the future needs of my vehicle. She is definitely a huge asset to the Heart City Toyota team! Sincerely,Linda P
12/27/2025
Steven R. VERIFIED CUSTOMER
Ricky is an excellent representative for Heart City Toyota. He did more than just listen to my concerns when I mentioned that my sun visor was “loose”, he immediately checked it and tightened it up. And then proceeded to get my vehicle in for its normal maintenance service. He kept me posted on my vehicles progress and had me quickly back on the road. Good job!
12/24/2025
Jack S. VERIFIED CUSTOMER
I don’t know who Ricky is, cause I dealt with Roy and Bernie. Overall, I’m impressed so far with Heart City and how I’ve been treated. I’ve mostly dealt with Roy. Had to bring my Sequoia in for factory paint issues peeling. It was approved by Toyota to be repainted, and unfortunately the left side did not match when it was done. Currently trying to work with Roy and the management at Heart City for a fair/equitable deal to get it resolved.
12/23/2025
Wayne H. VERIFIED CUSTOMER
Service was great
12/23/2025
Don F. VERIFIED CUSTOMER
Will give good review after service Jacob helped me get settings back.