Ricky is an excellent representative for Heart City Toyota. He did more than just listen to my concerns when I mentioned that my sun visor was “loose”, he immediately checked it and tightened it up. And then proceeded to get my vehicle in for its normal maintenance service. He kept me posted on my vehicles progress and had me quickly back on the road. Good job!
12/24/2025
Jack S. VERIFIED CUSTOMER
I don’t know who Ricky is, cause I dealt with Roy and Bernie. Overall, I’m impressed so far with Heart City and how I’ve been treated. I’ve mostly dealt with Roy. Had to bring my Sequoia in for factory paint issues peeling. It was approved by Toyota to be repainted, and unfortunately the left side did not match when it was done. Currently trying to work with Roy and the management at Heart City for a fair/equitable deal to get it resolved.
12/23/2025
Wayne H. VERIFIED CUSTOMER
Service was great
12/23/2025
Don F. VERIFIED CUSTOMER
Will give good review after service Jacob helped me get settings back.
12/23/2025
Kevin G. VERIFIED CUSTOMER
Bernie was great, very efficient.
12/21/2025
Douglas F. VERIFIED CUSTOMER
Every time I come there I'm completely taken care of and I love the service everybody is very friendly and I've already called in in told my story about Toyota I will never buy from another company again because you guys treat me so Good. If you have any questions about the phone call that I made please contact me anytime.
12/21/2025
Margaret G. VERIFIED CUSTOMER
Excellent customer service.thanks
12/20/2025
Amilcar V. VERIFIED CUSTOMER
Muy complacido con los ajustes que le icieron a mi vehículo
12/20/2025
Jan M. VERIFIED CUSTOMER
Many thanks for your patience and kindness!
12/20/2025
Gage S. VERIFIED CUSTOMER
Car was not properly serviced and is now leaking oil
12/19/2025
Karen R. VERIFIED CUSTOMER
Amber is the best!
12/18/2025
John D. VERIFIED CUSTOMER
Amber was great. Seevice team is terrific!
12/17/2025
Marcia H. VERIFIED CUSTOMER
Everything was good at my visit
12/17/2025
Charles K. VERIFIED CUSTOMER
Thank you
12/16/2025
Todd T. VERIFIED CUSTOMER
Trevor is GREAT! He follows through, he listens, and he is comfortable to talk too.
12/16/2025
Douglas F. VERIFIED CUSTOMER
I always win my truck there and I'm always satisfied and always have great service.
12/13/2025
Phillip G. VERIFIED CUSTOMER
If you force a straight up yes or no on satisfaction I'm a no because you were too short staffed to complete my service on the day it was promised. Other that that I would be a "yes" satisfied response
12/13/2025
Karen S. VERIFIED CUSTOMER
Great service as usual, thank you!
12/13/2025
Judy B. VERIFIED CUSTOMER
Very good job. Employees were all professional & explained everything. Also very nice!
12/13/2025
Margaret S. VERIFIED CUSTOMER
We’re grateful thatToyota service in Elkhart is provided competently and on time as scheduled.
Keep the good work!