Arrowhead Volvo Auto Repair Service

Richard kept me informed on the status and had the service fixed within a day. Excellent service and communication. Thanks!

Jake is very courteous and seems to care about my needs

I tried once to submit comments but they would not send. If you want comments you can call.

Mr. Bergstrom provided excellent customer service. He is extremely knowledgeable and professional. I will highly recommend Volvo Cars at Arrowhead

I was very pleased with my service experience. I was impressed with the video I received of thr service tech inspecting my vehicle. He was very professional and competent. Antonio provided exceptional customer service throughout. He even called the Extended Warranty Company for me on his day off. Antonio kept me updated with regular text messages also. I am extremely pleased with my experience at Volvo Cars of Arrowhead. Thank you.

Very helpful and good service

Antonio is always personable and able to address all our needs. We enjoy interacting with him!

I am driving my 5th Volvo, a 2013 Xc70 that finally got to have its 60,000 mile service! Obviously I don’t drive much, I’m almost 83 And stay local. I depend on Volvo and Jake to keep my car running. I have complete confidence in Jake. I never feel pressured to do things.

THE PROBLEMS WERE NOT RESOLVED.

Not really happy with how events unfolded when I initially dropped off my vehicle for service for the check engine light (assumed to be mass air flow sensor being unplugged) , issue was not looked into further since vehicle was brought in low on gas. There was no charge for plugging the sensor back in, so I had approved other services assuming my vehicle had its main concern resolved (960$) only to find out it was much worse and that the overall repairs estimate to about 10k. As you can assume this kinda left a weird impression of the Volvo corporation as a whole as to what types of practices are involved when entering the dealership.

First time we used the valet service.It was a great service for us! Just wish we had discovered it before 80,000 miles on our vehicle!

My concerns were addressed.

Jake is a superb customer service rep. Jake has offered us quality service for 10 years. Jake scores 10 in our book.

Ami was great! I will ask for her to be my service manager next time.

Ali handled everything for me and I enjoyed talking with my friend the entire time we waited. It didn’t take very long and Ali came out to the lounge and told me it was done. She was very pleasant and polite.

Extremely helpful with helping us on what our options are for the service I need on my xc90. Very happy with the service and help.

Ali is always so helpful and goes above and beyond to take care of her customers needs. She is the reason I continue to use Volvo Arrowhead service department.

Antonio performed excellent customer care….. He kept me informed throughout the process.

Thank you for the opportunity to provide feedback for Antonio ****. In short, Antonio is exceptional. From the moment I drove into the garage for my service, he was the first one to greet me with a smile and a handshake. He throughly listened to my concerns about the vehicle, and he offered practical solutions to address the wait times (drive home, waiting room, etc). I elected to remain in the waiting room, which is very nice and comfortable (assortment of refreshments and espresso machine is a plus), and it was quiet to get my personal work completed. While the work was ongoing, I received text updates, which is so much appreciated to remove the anticipation of waiting. Upon completion, he immediately alerted me. He was very professional and friendly. Thank you, Antonio. I would like to provide some feedback that is completely unrelated to Antonio. So, these do NOT reflect upon him. It is clear that your location needs to hire additional service technicians given the load of work and wait times. This will help offset the waits for vehicles (weekends needed for diagnostics checks, extended times for oil changes (3 hours)), and is not a practical way to function operationally. It will reduce the stress for the customer as well as the perceived stress that can be seen among the technicians. Please address that. Finally, the vehicle that I have has had ongoing issues from the computer/digital end of it (camera may not work, Sirius may not be complexly functional, turn signal will not sound, etc). I will be bringing it in to have a full evaluation, but requiring it for an entire day or 3-day weekend is not acceptable. While the service I have had with the Volvo technicians is exceptional, the business model (all-day/weekend waits and no car loaners) and vehicle are not (it is coming up on a year old and has had these issues ever since even with timely updates). Thank you again for taking the time to review my comments. - Mark D

Car was picked up and returned on schedule and all work was performed. Appreciated the service