When I picked up my Volvo after the A/C was fixed, here are my negative experiences:
1. I negotiated an additional $200 discount before agreeing to pay the very large amount of nearly $5,000 (which is due to the broken component being behind the dashboard which takes $3,000 of labor to take out and put back in). That additional discount was only roughly $90 in the final bill. Since I insisted in reading the bill, I had to call out this miss and had to wait for the manager to approve it. When the manager was not available, the change was made to the bill without the manager. In summary, super high price, discount not in bill (though honored) and had to wait unnecessarily an extra 10 to 15 minutes.
2. There were (and still are) dirty/greasy fingerprints on the center console from the work done.
3. The car was not washed and was much dirtier than when I dropped it off.
4. There is a video of the car done by the mechanic that was supposedly sent via a link to my mobile phone. The link did not work so my wife recorded the video by using her phone to capture while it played on the screen on the PC.
4/25/2026
Kamal R. VERIFIED CUSTOMER
As always Antonio provides exceptional customer service and support..
4/25/2026
Caroline H. VERIFIED CUSTOMER
Ali and the team were great and offered high quality service.
4/25/2026
Bradley G. VERIFIED CUSTOMER
As usual, Antonio was professional and friendly. He explained everything and kept me well informed.
4/25/2026
John F. VERIFIED CUSTOMER
Ali is an Amazing professional who really knows her stuff! Give her a raise!
4/24/2026
Alejandrina B. VERIFIED CUSTOMER
Very helpful and informative.
4/24/2026
Robert B. VERIFIED CUSTOMER
Service as promised
4/23/2026
Gary J. VERIFIED CUSTOMER
Very professional & pleasant staff
4/23/2026
Michelle U. VERIFIED CUSTOMER
Antonio was great!
4/23/2026
Aurelie F. VERIFIED CUSTOMER
Thank you for the updates and for getting the work done so quickly!
4/23/2026
Susan F. VERIFIED CUSTOMER
Upon leaving same day within a hour with serviced vehicle we had to return vehicle as alert warning came on display for low tire pressure. This is after added rotating tires and brake check servicing of $300.00.
4/22/2026
Dina G. VERIFIED CUSTOMER
Jacob did a good job. Surprised to have to wait 24 hrs to get my car back for 10k maintenance.Courtessy loaner nice.
4/22/2026
Kenneth D. VERIFIED CUSTOMER
Jake is great. Explains everything to me. So happy to work with him.
4/22/2026
Trent D. VERIFIED CUSTOMER
Great job excellent service!
4/22/2026
Michael R. VERIFIED CUSTOMER
Antonio and the Volvo Service Team did a great job today.
My only issue is that I was charged for tire rotation and wheel alignment which I “thought” was covered on the super duper (very expensive) extended warranty that Travis sold us when we bought the car?!
4/22/2026
Jonathan Z. VERIFIED CUSTOMER
Excellent experience with your first class employee
4/22/2026
Beatrix W. VERIFIED CUSTOMER
Excellent customer service
4/21/2026
Donald M. VERIFIED CUSTOMER
Ali is the only Service I want to work with. She is professional and treats people with happiness. Answers questions and if she doesn’t have the answer will try to find it. Ali definitely is heads and heals over any other Service Rep that I have interacted with.
4/19/2026
Chris C. VERIFIED CUSTOMER
Jake thoroughly explained what was needed on my car. He also helped me with the menu display to determine oil level.