Every time I visit the service department Jacob takes care of me. He is courteous , professional and always has a solution. I can’t thank you enough.
5/12/2026
Daria W. VERIFIED CUSTOMER
Richard B. from Arrowhead Volvo service department is honest, courteous, and thorough. He goes out of his way to provide excellent customer service. I'm very happy having him as my service advisor. Thank you!
5/11/2026
Todd A. VERIFIED CUSTOMER
Very happy
5/11/2026
Katherine B. VERIFIED CUSTOMER
Antonio was very professional, kind, and helpful. A great experience!
5/11/2026
Chris S. VERIFIED CUSTOMER
Brought my vehicle in for sensor issues over a month ago, was told everything was fixed and charged almost $1900. Got the vehicle back and nothing was working still, in fact there were more issues. The car started locking itself randomly throughout the day. Brought it back to have issues fixed and never had it back for weeks. I was then called and said nothing could be fixed and on top of that wouldn’t get any refund for the issues I paid for that were never fixed. On top of that when I picked my vehicle up the right turn signal is now malfunctioned so I have no turn lights. I was sent this survey on Thursday and only got the vehicle back today so not ever the surveys are done right. I also had numerous calls from salespeople wanting me to trade in after I said no multiple times. Quite easily the worst experience and service or lack thereof I’ve ever experience with anything.
5/9/2026
Tad C. VERIFIED CUSTOMER
Antonio did a great job walking me through my tire options. Thank you.
5/9/2026
Gregory L. VERIFIED CUSTOMER
Everything was absolutely perfect. Thank you for all that you do!
5/9/2026
Arnold D. VERIFIED CUSTOMER
Ali Crissman is the consummate professional and quite knowledgeable… Always willing to help and get answers to questions that I have
5/9/2026
Robert H. VERIFIED CUSTOMER
Service Writer was great!! Parts department service was great!! But when I picked up the car, On the driver's door was a rubber mark down the door about 10 inches and a paint chipped on the door. I have a before video showing no chip. Richard in Service said he would take car of it.
5/8/2026
Kimberly W. VERIFIED CUSTOMER
Great service experience
5/8/2026
Victoria F. VERIFIED CUSTOMER
Ali is fantastic! Great customer service
5/8/2026
Avery B. VERIFIED CUSTOMER
Ali was awesome and a pleasure to work with, thank you Ali!
5/8/2026
Aman S. VERIFIED CUSTOMER
They said it would take 4-5 hours for a simple oil change then 5 hours later I went up and asked for an update and got told there are still a few cars ahead in line
5/8/2026
Julie S. VERIFIED CUSTOMER
Antonio provided excellent customer support
5/8/2026
Pieter R. VERIFIED CUSTOMER
Jake is great! Easy to work with and he kept me well informed.
5/6/2026
Patty T. VERIFIED CUSTOMER
I received a text stating my car was done when I arrived they hadn't even started the tire repair. Richard was rude and unhelpful. He said it would be 15-20 minutes, it was an hour and I got a loaner
5/5/2026
Steve B. VERIFIED CUSTOMER
Jacob was able to get my car service completed sooner than I expexted especially since I didn't have an appointment. Completed the work I needed and identified some that I wasn't aware of. Jacob did a fantastic job. Completely satisfied Jacob has always taken great care of my vehicle! Excellent work!
5/5/2026
Nicoletta V. VERIFIED CUSTOMER
Great service
5/3/2026
Nina P. VERIFIED CUSTOMER
Jake rocks- he’s the service king!!! Give him a bonus
5/2/2026
Mary B. VERIFIED CUSTOMER
We were completely satisfied with the way Ali scheduled our service and repairs. We really appreciated her expertise in addressing our concerns and seeing that the job was completed on schedule. Ali is a valuable member of the Arrowhead Service Dept.