Jacob is a true professional and very helpful in explaining services being proved to fix my vehicle. He also is trustworthy and seems like a genuinely nice person who cares. Really refreshing to see these days! Thank you
6/30/2026
Margaret B. VERIFIED CUSTOMER
Jake took care of all my concerns and as always courteous. He had Ben an excellent advisor for us
6/30/2026
Eric Y. VERIFIED CUSTOMER
The services of Ali are always excellent
6/28/2026
Christopher B. VERIFIED CUSTOMER
Ruben was great very nice and explained everything that would be done. He also kept me updated on status of service.
6/27/2026
Rajat D. VERIFIED CUSTOMER
He’s on a trac to become a management level associate
6/27/2026
Richard B. VERIFIED CUSTOMER
Best advisor you guys employ
6/27/2026
Sergey P. VERIFIED CUSTOMER
The primary task was completed perfectly, and exactly followed my requests. Took little longer than expected, and the technician added a couple of spots to the light interior, but all good overall
6/26/2026
David B. VERIFIED CUSTOMER
Ruben was great! Helpful and thorough. Thanks
6/26/2026
Lisa R. VERIFIED CUSTOMER
Ali is amazing and knowledgeable. She is never too busy for me and answers my questions with great patience and articulation. She is honest and approaches even tough questions with professionalism.
6/26/2026
Wuendhy B. VERIFIED CUSTOMER
Ali is wonderful providing excellent customer service.
6/26/2026
Alex C. VERIFIED CUSTOMER
Allie is awesome . Can’t speak enough great things about her and her communications.
6/26/2026
Marilyn T. VERIFIED CUSTOMER
I received a message from Ali to bring my Volvo XC 60 in for Service Update on the Entertainment System. I made an appointment and came in first thing this morning. Ali was ready and waiting for me. The update was done
In a timely manner as I sat and enjoyed a refreshing cup of iced coffee while waiting. The best part of bringing my car into Volvo Arrowhead is the assurance of knowing that Ali will see to it that not only will my Volvo get the Most Excellent Automotive care but that I receive the Most Professional and Personaj care as well. Thank You Ali, You have made me a Super Satisfied Customer!
Marilyn
6/26/2026
Christopher B. VERIFIED CUSTOMER
Antonio **** was amazing at keeping me updated on the vehicle and they were able to handle my situation perfectly. Even though it was after hours pickup/dropoff Antonio still went above and beyond to keep me updated. I love this service center
6/26/2026
Thu Z. VERIFIED CUSTOMER
Antonio is great! THANK YOU!
6/26/2026
Pia M. VERIFIED CUSTOMER
Jake handles all aspects of my Volvo well.
6/25/2026
Jennifer M. VERIFIED CUSTOMER
Ruben was very helpful and knowledgeable
6/25/2026
David S. VERIFIED CUSTOMER
Service advisor was fine. However, technician released vehicle with message showing on console to contact Volvo Mobile Service. I had to call Ali to get instructions on how to delete message. The message still shows every time vehicle is started! This was/is an inconvenience I shouldn't have to deal with.
6/25/2026
Richard A. VERIFIED CUSTOMER
Ali is very knowledgeable on the vehicle can answer all my questions. Great asset
6/25/2026
Alfredo P. VERIFIED CUSTOMER
Always very professional, and very satisfied with the service I receive!!!!
6/25/2026
Mary C. VERIFIED CUSTOMER
I just purchased my used 2023 Volvo XC-40 in February. I had to bring it into service THREE !!! times since then: Feb 24, June 8, June 23rd. This has lowered my confidence in the quality of my new vehicle.
While Jake Johnson has always been an excellent Service professional, I would rather not have to see him so frequently.