Arrowhead Volvo Auto Repair Service

Good

EXCEELENT service

Great experience. Thank you!

Completely professional Very understanding Well spoken Concerned about the issues that I’m having with the vehicle. Looking forward to the future with Robert

They cracked my windsheidl during visit and asked me to contact my insurance. When its purely their mistake, regret taking service from volvo. Worst experience!

So far, I have had pleasant experiences at the dealership. No complaints. I will keep coming back.

Very pleasant to do business with.

I was given a loaner vehicle and the girl who gave me the vehicle told me there was a crack that she notated on the passenger side of the front window. I thought it was a little strange but didn’t think much of it because she is the Volvo professional, I am now. Upon return of my the loaner I was accused to have caused the crack. I felt gaslit. I have a crying baby in the car and I’m asked to come back inside to fill out a claim. I could tell the manager did not believe my word when I said I did not cause that and she employee who gave me the vehicle said they wrote it down. This is legitimately insulting. 1) If I caused any damage to the vehicle, I would say something upon return. 2) Your employee is responsible for giving me a loaner with a windshield crack. I am confident there are cameras in the galley and I’d be more than happy for them to pull those up to prove I did not cause a crack. Customers have a choice where they bring their vehicles. Being treated like this caused me distress — I could not believe they didn’t believe me and made me feel like I was in the wrong. I am not a “Karen” and literally have never written feedback like this but I’m still upset over the experience and I am truly questioning if I ever want to return to arrowhead Volvo.

You had the vehicle for 5 hours and maybe a 30 mins of work. Maybe. They didn’t have time to do the detailing or look at the issue with the sun roof. I also didn’t get any more info about my questions about the $1,400 tire package that I was told only cover road hazards. I want to love the convenience Volvo service but I feel like yall are trying to make me hate it.

Antonio was amazing as always.

Antonio kept me on the loop even though it took longer than expected. I have always had great service from the team at Arrowhead Volvo.

Ali, our service advisor, was able to correct a problem we had been having with our XC40 that previous advisors and technicians completely ignored. We had a dead cell in our battery that was preventing our auto engine on/off from working- for years! Ali listened and made the technician prove to her there wasn't a problem, but he couldn't, so she kept on it until the issue was solved. Thank you, Ali!

Ali is sweet and was so helpful!!!! She is an asset to your dealership!

Antonio was great and took good care of us. Only surprise was that we had to pay $100 “copay” on our extended warranty. We were were not told this when we purchased the car from you initially.

Antonio, as always, was great. Really like dealing with him.

Excellent job from start to finish. Very thorough and informative. A pleasure to work with

Thank you Jacob for taking care of my car when I’m in Az. She’s 14 years old and is still a pretty reliable vehicle. I’ll miss your advice and caring. Thanks. Marilyn D

Allie was excellent ????

The tumbleweed was not cleaned out .

Ali was very professional