Brought vehicle in numerous times for same issue continued to be told there was no issue. If a devices dosent tell them what's wrong with the car they are unable to diagnose mechanical issues
5/23/2026
Annette F. VERIFIED CUSTOMER
You are not fixing the problem the service manager was in the car when everything was happening the mechanic was right there you're trying to make me look like a liar and I don't appreciate it and all you keep doing is resetting that's not fixing the problem reset until you blew in the face not fixing my problem and stop saying it's my phone because it's not and I'm sick and tired of it so we're either going to fix this car properly or I will hire an attorney at your cost because I know my rights as a consumer and then you won't like me at all and I don't care if you don't like me I don't care if you don't like my mouth I don't care of anything because I have tourettes I cannot help what comes out of my mouth my car sat in your dealership for one month absurd
5/23/2026
Thomas B. VERIFIED CUSTOMER
Caitlin was friendly and professional. The staff that I interacted with were also professional
5/23/2026
Karen R. VERIFIED CUSTOMER
Kenneth was awesome! He explained every thing to me! I will ask for him the next time I need anything done with my car.
5/22/2026
Laura U. VERIFIED CUSTOMER
Mrs. Neeson was very polite and knowledgeable about the vehicle.
5/22/2026
Aaron N. VERIFIED CUSTOMER
Kenneth was very helpful! Prompt, respectful, and took care of me in a way that respected my vehicle and my time. Will be returning to him.
5/22/2026
Andrew S. VERIFIED CUSTOMER
Just want to thank Cory for all the effort getting all this done, I picked up later in the day so I didn't get to thank him in person
5/22/2026
Jorge Q. VERIFIED CUSTOMER
When a customer schedules an appointment for a specific maintenance issue weeks in advance,(ie. Vehicle recall) the part in question should be ready when the customer arrives for service. I find it insulting that and hour and a half has to pass in order to find out that I'm going to have to reschedule to preform this maintenence again with the hopes that the parts are in stock and I can find the time to schedule an appointment again. Also, it seems the service department doesn't provide a car wash anymore. It's very unprofessional and shows a total disregard to customer satisfaction and loyalty.
5/22/2026
Hiran N. VERIFIED CUSTOMER
Thank you Angela, she is a professional and help me a lot. Thank you for the services.
5/22/2026
Breanna Alexander. VERIFIED CUSTOMER
The team was so helpful and fixed an issue from another Kia dealer. They saved me today! Thank you Caitlin and for all who worked on the car!
5/21/2026
Daniel D. VERIFIED CUSTOMER
Cory did a great job of helping me with my service request. He was attentive, friendly and efficient.
5/21/2026
Amene M. VERIFIED CUSTOMER
ngela was knowledgeable and professional. Felt like she had my best interest at heart and really cared about the customer. I highly recommend her. She was awesome. Although I have many options, I will definitely continue to get my vehicle serviced at Bev Smith Kia.
5/21/2026
Beverly N. VERIFIED CUSTOMER
Angela was great!!!
5/21/2026
Hofman,Kristina (. VERIFIED CUSTOMER
Caitlin Neeson is my service advisor and I am always very
Satisfied with her efficiency and interest in meeting my
my needs and expectations.
Thank you
Kristina
5/20/2026
Andrea C. VERIFIED CUSTOMER
Fantastic service and friendly staff
5/20/2026
Heather B. VERIFIED CUSTOMER
Fast and convenient. Angela is great and I really appreciated the shuttle to work.
5/19/2026
Amelia Medeck. VERIFIED CUSTOMER
Great service on time.Angela always very helpful. Great staff
5/19/2026
Bridgette T. VERIFIED CUSTOMER
Angela was very helpful, I had to come back because of my lights and she made sure it was taken care off right away. Thank you Angela
5/18/2026
Vincent S. VERIFIED CUSTOMER
Everything was great as usual
5/18/2026
Shannon D. VERIFIED CUSTOMER
Angela Malave was knowledgeable and extremely helpful in getting me the very best service. She is full of smiles and should be recognized for over the top customer service. Thank you Angela, and thank you Bev Smith Kia.