Cory went above & beyond in sorting through a problem we encountered. He was proactive in resolving it to my satisfaction. He should be considered a valuable representative of what customer service is all about. Thank you !
5/17/2024
Margaret G. VERIFIED CUSTOMER
Good job
5/16/2024
Sabrina L. VERIFIED CUSTOMER
Pablo was very attentive and explanatory. I had a 10/10 service with Bev Smith Kia all because of him, I would for sure recommend him to all customers. Thank you Pablo!
5/16/2024
Matthew C. VERIFIED CUSTOMER
She was great!
5/16/2024
Allison C. VERIFIED CUSTOMER
Rick and Tim gave a good explanation at conclusion of appointment
5/16/2024
Eric R. VERIFIED CUSTOMER
So polite and kept in touch and informed me about my car.
5/16/2024
Allen M. VERIFIED CUSTOMER
Good people
5/16/2024
Thomas O. VERIFIED CUSTOMER
Caitlin made me feel welcome from the start, explained everything in detail, she was helpful and cheerful as well, her professionalism was exemplary, she is a valuable asset to Bev smith kia
5/15/2024
Leonie J. VERIFIED CUSTOMER
Excellent job, well done.
5/15/2024
Lisa G. VERIFIED CUSTOMER
I totally love Jamie. She’s great . I was updated often and she was very pleasant as always will continue to ask for her when I come in thank you so much
5/15/2024
Jose A. VERIFIED CUSTOMER
I got stranded on the highway on a Sunday night, engine code P1326, knock sensor. I had Cory calling me telling me my car was fixed two days after I left it in the dealership and he said my car just needed a software upgrade for that and the problem came back the next two days. I called him and all he said was “I can take up to two weeks to get your car fixed IF needs anything from us” does the service manager know there’s a recall on these cars? It’s a shame that I have to drop my car off again and they don’t even tell you if you are going to get a courtesy car while they take that time to fix something that they already know it’s broken. Shameful how resetting an engine light is a FIX. It’s not.
5/15/2024
Luis P. VERIFIED CUSTOMER
Good job
5/15/2024
Gail O. VERIFIED CUSTOMER
Bought a new car
5/15/2024
Lisa M. VERIFIED CUSTOMER
Everyone I've dealt with in this dealership is genuinely kind and respectful of my time.
5/14/2024
Lynn H. VERIFIED CUSTOMER
Jamie was great.
But I prefer having my car serviced at the same property as I am waiting in. Please consider putting some chairs at the location where you do the oil changes and tire rotations.
5/14/2024
Alan H. VERIFIED CUSTOMER
Great service
5/14/2024
Sherry G. VERIFIED CUSTOMER
I will be making a complaint tomorrow.
5/14/2024
Harlan B. VERIFIED CUSTOMER
TWO hours to rotate tires and change oil is too much time for a scheduled appointment. Not to mention a lousy wash job. Bird poop still on side window and no attempt to remove bugs.