Bev Smith Kia Auto Repair Service

My problem was not with Angela Malave she was Very professional and attentive keeping me updated about my car's service. However it should have NOT taken 2 1/2 hours for oil change and tire rotation Very disappointed. Plus I had an appointment! And I have the special package for oil changes. Hope things are different if I decide to come back for the next service!!

She was amazing! Accommodating and so helpful!

My KIA SOUL always gets great care at Bev Smith Kia service department , and Angela Malave is my service advisor for 2 years , and she always has good advice !!

Angela Malave was excellent representative for Bev Smith Kia. She helped assist me with questions on my maintenance agreement and got me in and out quickly with my service. I appreciate all she did for me. She’s one of your top notch associates

My appointment was for 1130. Upon arriving I was informed that it was actually for 130. My “service advisor” then tried to tell me I had to wait 2-3 hours with my 2 year and old, and I am pregnant with twins so sitting there for 2-3 hours wasn’t feasible. I ended up leaving, as my 15 minutes I was there I was repeatedly harassed by the staff wanting me to go over trading in my vehicle.

Everything was good besides getting into my car and I guess the plastic steering wheel they put over it was on passenger ground and grease was left on steering wheel and shift gear. Everything else was good.

Caitlin’s customer service is the best! She always makes the process to get a service done very smooth.

She was wonderful, got the job done, quickly.Pleasant person to deal with

Angela was extremely helpful, quick to help and efficient during my service appointment. Thank you Angela!

Caitlin is the best! Nicest person in the entire service department ! Give that woman a good ???? raise.

I’m disappointed with my experience with the Bev Smith service department regarding a concern with an intermittent low battery coolant warning light. My vehicle was in their possession for approximately 1–1.5 hours before I received a call stating there was a puncture in the radiator, they had pressurized the system, identified the leak source, and determined it was a non-warranty issue. I asked if they had a photo of the alleged puncture, considering visual documentation would seem standard practice for damage assessments. I was told they did not have pictures. That immediately raised concerns for me, because with today’s technology, obtaining a photo takes very little effort and provides transparency to customers. Without documentation, it made me question whether the puncture had truly been inspected closely enough to determine if it was road damage versus a potential manufacturer defect or warranty-related issue. I spoke with Ken, who initially said he would have the technician reevaluate the vehicle, although he mentioned they would normally charge labor to pull components back apart to obtain pictures. I appreciated his willingness to revisit the issue. However, after waiting another several hours and calling back, I was informed the director decided they would not proceed and that I would need to pay additional labor charges for further inspection. I was then told to pick up my vehicle. The entire situation felt avoidable had basic documentation been obtained during the original diagnosis. More importantly, it left me with concerns about whether a thorough inspection was actually completed before determining the issue was non-warranty related. I understand not every problem falls under warranty coverage, but transparency, evidence, and communication are essential when making those determinations. I left feeling unheard and unconvinced that the diagnosis received the level of investigation it deserved. Then finally I left the dealership with no AC. Apparently when the pressurized the system I’m guessing they had to remove the Freon? But maybe they didn’t recharge it? Still have yet to get a call back from a manager after complaining about leaving with no AC. This is by far my worst experience at a dealership ever

Ken Disbrow was such an excellent service advisor, I felt lucky to have him looking after me and my vehicle. His service, his interest in my satisfaction and his unique sense of humor was so refreshing. Many thanks, Kenneth! You get all “10’s”

Cory was wonderful. He kept me informed of every thing that was happening with my service. I was very glad to see that the waiting room was clean and inviting for the customers. Thank you Bev Smith Kia for caring about the customer.

Cory aas very respectful and responsive. Truly appreciate the extra effort Angela ans Cory made to get my Kia in today. Unexpected trip to Sarasota so had to make sure oil was changed and car was inspected. Much thanks grateful appreciated.

Brought vehicle in numerous times for same issue continued to be told there was no issue. If a devices dosent tell them what's wrong with the car they are unable to diagnose mechanical issues

You are not fixing the problem the service manager was in the car when everything was happening the mechanic was right there you're trying to make me look like a liar and I don't appreciate it and all you keep doing is resetting that's not fixing the problem reset until you blew in the face not fixing my problem and stop saying it's my phone because it's not and I'm sick and tired of it so we're either going to fix this car properly or I will hire an attorney at your cost because I know my rights as a consumer and then you won't like me at all and I don't care if you don't like me I don't care if you don't like my mouth I don't care of anything because I have tourettes I cannot help what comes out of my mouth my car sat in your dealership for one month absurd

Caitlin was friendly and professional. The staff that I interacted with were also professional

Kenneth was awesome! He explained every thing to me! I will ask for him the next time I need anything done with my car.

Mrs. Neeson was very polite and knowledgeable about the vehicle.

Kenneth was very helpful! Prompt, respectful, and took care of me in a way that respected my vehicle and my time. Will be returning to him.