As always, Fred provides quality customer service & is incredibly friendly!! Highly recommend!!
4/18/2024
Julia B. VERIFIED CUSTOMER
Friendly. Attentive
4/18/2024
Kim C. VERIFIED CUSTOMER
I was told by my service rep that I would not be charged for labor when installing my 2 air filters, because I said if I was I would install them myself, because it is not very difficult. To my surprise, when I got home and looked at my paid receipt, I was charged for the labor portion of installing the 2 air filters. Very disappointing.
4/17/2024
Gail C. VERIFIED CUSTOMER
Glad they found the nail in my tire but I had to wait so long when I arrived.
4/17/2024
Carnel S. VERIFIED CUSTOMER
Great customer service from the moment I drove up to the center, Jaime was very polite and helpful, very pleasant personality, make me feel a peace of mind..thank you
4/17/2024
Ramo Vasquez. VERIFIED CUSTOMER
Fast service that’s important to me
4/17/2024
Mildred H. VERIFIED CUSTOMER
Very poor customer service skills your service department is corrupted and disgusting they’re all scheming l came in for a oil change 3 days later my engine was shot no oil was in my vehicle the whole service department needs to be replaced!!!!!
4/17/2024
Priscilla B. VERIFIED CUSTOMER
You know why?
4/17/2024
Christina T. VERIFIED CUSTOMER
I was dissatisfied on the amount of time that I had to sit and wait for new software to download onto my car. I sat there for six hours and it still wasn’t done so then I had to leave it overnight which made me cancel patients I needed to see the next morning and my husband had to take off of work in order to take me to get my car I feel they should’ve offered me a loaner car at that point or some other option?? I had no problem with the staff and everyone that was there. Everyone was very kind and did their best to make my stay as comfortable as possible however, six hours is way too much time to be downloading an update on software. I don’t know if it was mechanical error or technical issues? We have been faithful purchasers from Beth Smith Kia we have bought six vehicles from you and the latest two were last year in May and this year about six months ago. I feel they could’ve alerted me to any problem they were having with the download way before six hours of sitting there, and I could’ve made other arrangements as far as transportation and our jobs.
4/17/2024
Robert P. VERIFIED CUSTOMER
Cory was excellent today. Appreciate all his help, kindness and prompt updates. Was a great service visit.
4/17/2024
Paul N. VERIFIED CUSTOMER
Call several times to get an answer on the update of my car and nobody ever called me back finally after talking to the service manager, they called me
4/16/2024
Marilyn H. VERIFIED CUSTOMER
Awesome associate she does a great job and deserves a raise
4/16/2024
Donald W. VERIFIED CUSTOMER
Thanks.
4/16/2024
Shin K. VERIFIED CUSTOMER
All taken care of well! In time and clean! Thanks the Kia staff!
4/16/2024
Derek B. VERIFIED CUSTOMER
I appreciate the time efficiency.
4/16/2024
Julio L. VERIFIED CUSTOMER
Very good
4/15/2024
Lanaya R. VERIFIED CUSTOMER
Great job as usual, very attentive and helpful
4/14/2024
Amy R. VERIFIED CUSTOMER
She is a keeper,very professional
4/14/2024
Andrew B. VERIFIED CUSTOMER
Absolutely great Customer service today. Thanks Cory for you excellent service today.