My grandson brought the car in and was waiting inside but Fred called me at work and was very rude I didn't appreciate how he talked to me and my grandson said he was rude to him like he didn't believe my grandson was even there this is the first time I've was treated like this and I have bought five cars from you
4/20/2024
Donna D. VERIFIED CUSTOMER
He always very friendly and helpful thank you for all you do
4/20/2024
Mary H. VERIFIED CUSTOMER
Jamie was the best.
4/20/2024
Michelle R. VERIFIED CUSTOMER
Another satisfying service experience
4/20/2024
Katrina H. VERIFIED CUSTOMER
Appreciate the quick service on the repair of my tire.
4/20/2024
Debra C. VERIFIED CUSTOMER
He answered my questions about replacing the air filters
so I could make an informed decision. Thank you for bringing it up to me.
4/19/2024
Ricardo A. VERIFIED CUSTOMER
Ok
4/19/2024
Benjamin S. VERIFIED CUSTOMER
I'm really not satisfied because Thee Service Dept & machanic did not replace or repaired all the needed parts that were promised in order to have my 2014 Kia SOUL drive & running properly this caused Mee to be disappointed????????
4/19/2024
Frank G. VERIFIED CUSTOMER
Excellent service. Very friendly thoughtful personnel.
4/19/2024
Arthur R. VERIFIED CUSTOMER
We are always extremely happy when we have Fred Madorma taking care of us. If possible we would like to always have him handle our dealing with our car service. We have had many bad experiences with other members and it is a true delight to know Fred will be handling us.
4/19/2024
Steven H. VERIFIED CUSTOMER
As usual it was very good service
4/19/2024
Janet M. VERIFIED CUSTOMER
I have no complaints. Caitlin Neeson 100%. very Sweet person,very professional,very considerate.
Kept me inform about my vehicle up until the time my vehicle was ready.I couldn't ask for a better
service attendant. And that's when I first came to kia. Mrs. Caitlin Neeson are the best.
4/19/2024
Kevin P. VERIFIED CUSTOMER
Pablo in service was very professional and friendly. He made sure I understood everything that was going on and kept me informed. Thank you for the ride back home while I waited for my car to be done. Overall, and very good experience.
4/19/2024
Amina G. VERIFIED CUSTOMER
Caitlin is the sweetest, kind, understanding employee I have dealt with at Kia. I am just hoping the work that was done this week fixed the problem ????.
4/19/2024
Judy S. VERIFIED CUSTOMER
Best service! I was kept advised as to what was being done and estimated time it would be finished. Everyone was extremely friendly and knowledgeable about the service my car needed. And to top it off, they cleaned my car! Happy customer with the best car: KIA!
4/19/2024
Linda B. VERIFIED CUSTOMER
Fred Is A Pleasure To Work With. My vehicle Was Done In A Professional and Timely Fashion. Thank You.
4/19/2024
Karl D. VERIFIED CUSTOMER
Glitch / software Issue was not resolved.
4/19/2024
Alexisakira R. VERIFIED CUSTOMER
They took my key lock for my tires out of the case but never but it back I’m very upset about that
4/19/2024
Shemair D. VERIFIED CUSTOMER
It took 1 month for my car to be repaired. I had to call several times to find out the status, instead of someone (advisor/manager) calling me to keep me updated. Upon getting my car back there was a scratch on the side that was not there when I dropped it off 1 month prior. The service manager was extremely disrespectful as he immediately accused me of damaging my vehicle that was in the shop for 1 month. His first words were accusatory instead of a greeting or even an apology for the inconvenience of not having my car for 1 month (3/22/24-4/17/24). Along with the scratch on the side, there was some sort of red liquid spilled on my car and a cap near my gear shift was missing. Overall, not a pleasant experience AT ALL.
4/18/2024
Roxanne M. VERIFIED CUSTOMER
Caitlyn is awesome as always. Does your dealership not wash cars in for service? This is the first brand of vehicle I’ve owned that didn’t take that extra step. Maybe my expectations are too high