For some reason they always lose my keys. The last time I took my vehicle in for service the same thing happened. I was at least 30 min there and they couldn't fine my key. They where finally found i. A envelope with some others persons name on the envelope. I could just imagine how many people have gone through this there.
7/28/2023
Alan T. VERIFIED CUSTOMER
Fred was very pleasant and got the car serviced in a reasonable amount of time.Big improvement on the last time I was there!
7/27/2023
Sarah B. VERIFIED CUSTOMER
I asked for all fluids and tire pressure to be checked and they were not. I was missing a nip to my car’s hood and if I didn’t check, it was not placed. I also asked that the oil mileage sticker be placed and it was not. He said that if I gave him a good review, he’d give me free service. I told him I just needed good service, but that part has been failing. I also asked for him to fix my email and he said he would but it had not been fixed because I have not received any more communication via email and the one that reflected on his computer was fake. I left the dealership very upset at the manipulation and bad service. I am not a happy customer right now. I also spoke to Tim who called saying he was sorry and asked for my husband to call him and when he did, Tim never answered either. I have also emailed Tim twice and he never responds me. We are not happy with the service being provided my KIA lately.
7/27/2023
Daniela O. VERIFIED CUSTOMER
I have a very good interaction with Fred and various other staff at Kia today. Fred answered all my questions and made sure my car was taken care of quickly and efficiently. I drive my car home and she felt like a brand new car! Thanks for making the visit a great experience.
7/27/2023
Andrune C. VERIFIED CUSTOMER
Service was done pretty nicely. I didn’t get a chance to speak with Fred or anyone about my broken side mirror because I guess it was so busy which is fine. My only complaint is the car wasn’t really washed but everything was ok. I usually have Petra but she wasn’t available
7/27/2023
Leidy S. VERIFIED CUSTOMER
Fred did an outstanding job from start to finish.
7/27/2023
Kathy H. VERIFIED CUSTOMER
My oil light is still on. I was charged an outrageous amount at first.then lowered cost. And to find out Kia has extended warranty concerning that particular part and my car still isn't fixed. My mechanic husband wants the dealership franchise taken away.
7/27/2023
August G. VERIFIED CUSTOMER
Kathy set up my appointment on such short notice for Tuesday morning 930am.For the anti theft recall as I will be out of town. I also got my oil changed while I was there. Waiting room was great no problems. Justin was wonderful and helpful. He got me a few extra anti theft stickers.Thank you all again.
7/27/2023
Lisa V. VERIFIED CUSTOMER
Thank you
7/26/2023
Robert G. VERIFIED CUSTOMER
Mr. Stephen was professional, courteous and kept me informed during the repair process. He is an asset to your dealership.
7/26/2023
Diane W. VERIFIED CUSTOMER
In checking receipt saw everything I asked for completed
7/26/2023
Beverly A. VERIFIED CUSTOMER
Justin did an excellent job
7/26/2023
Jose M. VERIFIED CUSTOMER
Great service!
7/26/2023
Alva E. VERIFIED CUSTOMER
I’m getting messages for my vehicle. But my vehicle hasn’t been serviced recently.
7/26/2023
Sue R. VERIFIED CUSTOMER
Always satisfied at Kia, hope to buy a new Kia in a couple of months.
7/26/2023
Beral T. VERIFIED CUSTOMER
Excellent professional service short time to wait.
7/25/2023
Denise S. VERIFIED CUSTOMER
My vehicle is under warranty and I have been waiting a week for the warranty to get approved. I am a single mother of three and have not had my vehicle for a week. I have left the service manager three voicemails and he has not returned any of them.
7/25/2023
Christopher G. VERIFIED CUSTOMER
Seth n his team were very helpful.thank you.
7/25/2023
Andrew R. VERIFIED CUSTOMER
No service sticker showing when to return. Old sticker still on windshield not replaced, oil spilled and not cleaned up. No evidence of checking all points including battery terminals. Wow