Amanda was very professional and courteous throughout the service and kept me updated ! She is an asset!!!
10/12/2021
Nancy S. VERIFIED CUSTOMER
Amanda was sweet, courteous and professional. I enjoyed working with her.
10/12/2021
Alba V. VERIFIED CUSTOMER
I am satisfied with the service that I received today
Thank you
10/12/2021
Yvonne A. VERIFIED CUSTOMER
Great job
10/12/2021
Stephanie H. VERIFIED CUSTOMER
I came without an appt because when I called the lady told me that it was an emergency. I had three workers (not Frank) come up and ask what service I needed. I let them know what happened and they kept insisting that what I told them is not what happened. It would be pointless to lie because I want the best service for my car and damage speaks for itself. I was without a car for two weeks, with no rental or offering of a vehicle. I called over 10 times within a span of 4 days with no call back even though I was told I would get one. The only call I got was from a sales man and that sales man was the one to give me a somewhat update on my vehicle( thanks Jose) I know it’s busy and short handed but my job is the same way and I still manage to keep up with my clients. The service was very unprofessional and for not having my car for two weeks I shouldn’t have paid the amount I did for repairs. I will not be getting another car with this company and will not recommend it to anyone.
10/11/2021
Natassia H. VERIFIED CUSTOMER
Frank is the best
10/11/2021
Nicolet D. VERIFIED CUSTOMER
It was a great experience.
10/10/2021
Alina S. VERIFIED CUSTOMER
Wonderful service as always!
10/10/2021
Robbie B. VERIFIED CUSTOMER
Amanda was a 5 star and is asset to the KIA dealership. When I pulled up on my loaner car she greeted me immediately friendly and professionally. She took my information always comforting me like a nurse does to her patient . She then went and got my car and brought it right to me . Thank you again for this great beautiful service .
10/10/2021
Natasha L. VERIFIED CUSTOMER
Continued mess ups with Kia and I getting very frustrated
10/9/2021
Caren B. VERIFIED CUSTOMER
Very friendly, courteous and thorough
10/9/2021
Yolanda M. VERIFIED CUSTOMER
Cashier was rude and very short when asked about something. Worst experience with a cashier here. Service rep was great
10/9/2021
Charles C. VERIFIED CUSTOMER
I had paperwork on the passage seat and someone went through it. Not in same order I left it
10/8/2021
Stephen C. VERIFIED CUSTOMER
Much better service than all the previous experience we have had since purchased from Bev Smith in 2008. Things seemed to be under control and organized. Good Job!
10/8/2021
Evelyn M. VERIFIED CUSTOMER
Very happy also very time friendly. Quickest service to date.
10/8/2021
Philip D. VERIFIED CUSTOMER
They Rock thanks
10/8/2021
Richard H. VERIFIED CUSTOMER
Service was above and beyond excellent
10/8/2021
Josey S. VERIFIED CUSTOMER
I want to be very clear on this. Frank took care of me and solved all the issues I had. But I had to drop off our van and there was a safety issue. So we had to get a loaner. They took care of us with that. So that being said I plan on returning to Bev Smith Kia for any maintenance I have. But I had to return for an additional alignment cause they didn’t do it right the first time. And this is small to most people but both times they did not wash my Sedona when they have complimentary car washes. Now the first time I dropped it off I left the keys in the drop box, I had made my appointment for 7:30am on a Friday. I called at 11:30am to get a status and they had forgotten all about it. So it wasn’t ready till around 3:30pm and the alignment ended up not being correct. Hence I had to bring it back. I made the second appointment. It still took over two hours to fix the issue. All I am saying is I have had good experiences with Bev Smith Kia but these last two did not meet my expectations.
10/8/2021
Beverly A. VERIFIED CUSTOMER
almost closing time and Mr Frank took me anyway I am very grateful for how professional he was he could of said you will have to wait until the next day. They had me out of there in less than an hour. Thanks