I was quoted 4 hours for service + recallls. And I asked, it will definitely be done today, knowing I needed a car the next day. Luckily I decided to get a ride home. I kept calling to see when my car would be ready finally got a call around 7pm (dropped my car at 12pm) saying wasn’t going to be ready. I demanded a car bc I have to take my son to school, so meanwhile we had to get our 2 kids 1 and 4 yr old in the car at 8pm to go get a rental.
Then the next day I found out parts needed to be ordered so everything didn’t even get serviced on my car….so in my eyes the day before you all should have known my car wasn’t going to be finished especially if parts needed to be ordered. So i feel like nobody was being honest about when my car would be done. Would have been way more convenient picking up a rental at 4-5 pm than 830pm at night with 2 kids past their bedtimes…
10/15/2023
Yvette G. VERIFIED CUSTOMER
Suggested services that are not needed or have already been provided
Had to come back to repair a recall item. Had to come back to repair a bushing both covered under warranty instead of taking care of in one appointment. We expressed concern on another item but could not address suggested we come back in another appt. Didn’t tell us about a repair until we were picking up car. Service not good.
10/15/2023
Conrad N. VERIFIED CUSTOMER
I appreciate the good service.
10/15/2023
Maria S. VERIFIED CUSTOMER
Great Customer service, was very helpful and friendly .. You should have more people like her :)
10/14/2023
Guy L. VERIFIED CUSTOMER
I had a lot of questions about my new Seltos and Michael had answer sI let the Dealership with a big smile and relieved.
10/14/2023
Carlos S. VERIFIED CUSTOMER
Lexi Hunt was Amazing from the beginning to the end !!! She deserves a big raise!!!!
10/14/2023
Roger M. VERIFIED CUSTOMER
Was very pleased with the service, the time George gave was 1.5 hrs. To complete and that was spot on. Also they washed the car. Job well done.
10/14/2023
Larry L. VERIFIED CUSTOMER
Wish you allowed checks
10/13/2023
Andy T. VERIFIED CUSTOMER
Do NOT contact me
10/12/2023
Mario P. VERIFIED CUSTOMER
I was very satisfied with the service
10/12/2023
Pamela L. VERIFIED CUSTOMER
Excellent
10/11/2023
Leo L. VERIFIED CUSTOMER
Great, timely service
10/11/2023
Raymond C. VERIFIED CUSTOMER
Keep up the good job,
10/11/2023
Eric G. VERIFIED CUSTOMER
Lexi was very professional, extremely courteous, attentive and accommodating. She addressed, and handled, all of my issues including recall problems that I wasn’t aware of. Because of the length of the service, she recommended and provided transportation back to my home. Best service I’ve received in years! She is an example of how all service attendants should treat their customers.
10/11/2023
Caitlin C. VERIFIED CUSTOMER
Had taken about 7 hours to complete an oil change. Typically takes about 2 hours. Considering appointments are only made so far in advance. There was then a broken phone mount in my car which shouldn't have even been touched. It was out of the way and apart from everything. It wasn't ever noted down and I had to tell them or else I would've driven off without being told. Poor customer service overall
10/11/2023
Sara G. VERIFIED CUSTOMER
I waited 3 weeks for my appointment to be told my vehicle can't be seen for an additional 3 weeks.
10/10/2023
Halili D. VERIFIED CUSTOMER
Great service. Very fast. Friendly staff.
10/10/2023
John C. VERIFIED CUSTOMER
Great job by George.
10/10/2023
Robert R. VERIFIED CUSTOMER
Had intermediate service done in April and was told I needed engine oil treatment and cabin & air filters were very dirty & needed to be replaced soon .wasn't that all done with the intermediate service
10/10/2023
Eduardo G. VERIFIED CUSTOMER
George did an amazing job checking me in and keeping me posted on the status of my vehicle.