Fist time coming to this dealer to get car serviced. Brought the car at 9am didn't leave till 2:30 pm. Due to them loosing my car keys. I didn't get the news of this till 2pm. Had to get someone from there drive me home to get spare key.saw that my car still showed a service light on dashboard. When they call Friday morning to tell me new key was ready to pick. I mention this light. For them to tell me car never got serviced. I was very very upset. If I would have been white or a man they would of gotten their **** chewed out. I lost all of Tuesday sitting on those uncomfortable chairs thinking my car was getting serviced then to realize that never happened. All I got was a sorry an we paid for your service.there should be more done than just free service. The ohh we paid for the new key. That's shouldn't even been brought up because it wasnt MY FAULT YOU LOST MY KEY in the beginning.
11/20/2023
Antonia C. VERIFIED CUSTOMER
I was told my car was ready and just got washed when i picked up my car it was still dirty not washed
11/20/2023
Gabriela C. VERIFIED CUSTOMER
My car was not serviced. I was told my car needed to stay 4-6 day for diagnostics and my warranty expired 11/9/23(7 days ago).
11/19/2023
Jorva D. VERIFIED CUSTOMER
Appreciate the team work they have. Michael was unable to assist me but the gentleman next to him step in and help me. I was in and out within 10 min. It was greatly appreciated.
11/19/2023
Thais M. VERIFIED CUSTOMER
He was great. Thanks
11/19/2023
Tracy L. VERIFIED CUSTOMER
Eric Perez was very nice and gave me really helpful after care advice for my new engine!
11/19/2023
Ryan T. VERIFIED CUSTOMER
I will be contacting corporate for the lack of accountability of both Covina Valley Kia & Van Nuys Kia; as well as reporting both to the Bureau of Automotive Repairs. I will also be contacting the legal team in the Class Action Lawsuit for Qualifying Engine Failures, code P1326.
I find no fault in Lexie Hunt as a service representative; she executed her job to the best of her ability. The fault lies with Kia and the heads of both service departments at aforementioned locations.
11/19/2023
Brianna P. VERIFIED CUSTOMER
Eric was very professional, kind & attentive!
Thank you eric for your help & making sure that all my questions were answered along with offering me transportation to run to the store. I appreciate your time.
11/18/2023
Charlie A. VERIFIED CUSTOMER
Lexi was very friendly
11/18/2023
Edward D. VERIFIED CUSTOMER
They didnt understand me. I needed go back again
11/18/2023
Paul L. VERIFIED CUSTOMER
Everybody was very helpful and I was very satisfied with the service with everybody. You’re an excellent dealership.
11/18/2023
Josie R. VERIFIED CUSTOMER
Thank you Carl! You were so professional and helpful. Welcome to Covina Kia.
11/18/2023
Marife M. VERIFIED CUSTOMER
Very courteous and friendly.
11/17/2023
Theodora N. VERIFIED CUSTOMER
I am satisfied .Thx
11/17/2023
John Z. VERIFIED CUSTOMER
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11/17/2023
Adriana M. VERIFIED CUSTOMER
Very satisfied with the Mike’s service.
11/16/2023
Lawrence V. VERIFIED CUSTOMER
My service rep was excellent!
11/16/2023
Ramil B. VERIFIED CUSTOMER
Satisfied!
11/15/2023
Rebeca V. VERIFIED CUSTOMER
Was greeted right away they repaired what needed to be repaired on my factory warranty and the car was ready sooner than what I thought which was awesome
11/15/2023
Liza P. VERIFIED CUSTOMER
Friendly staff. Made sure I was able to get my car in and out of service when it was brought in early