I was told it would be 1 1/2 hours and it took 4 hours.
10/7/2023
Mary B. VERIFIED CUSTOMER
We came in with an issue with the 12v battery for our ev6. The battery failed about 10 times in the span of two weeks. We have a toddler and a newborn and cannot be dealing with a car that doesn’t start. We told this to the reps and the battery was bot replaced. They said the battery had 60% life so they just charged it. However, will it fail again and how soon? The battery failed so many times in a short period, it warrants a replacement. I feel like the dealership is just prolonging the battery until it is not covered under warranty anymore. How long before our battery fails again? This should not be happening for a car that is less than 2 years old. I would like the battery replaced
10/7/2023
George S. VERIFIED CUSTOMER
Lexi was very professional and answered all my questions, and made recommendations.for future service. Also Thanks to Lexi and all staff involved in making this a good experience.
10/6/2023
Terri R. VERIFIED CUSTOMER
Paid to have oil change, tires rotated and fluids filled. We marked the tires and they were not rotated. Also the windshield fluid is empty so it wasn't filled either.
10/5/2023
Keith H. VERIFIED CUSTOMER
Good service
10/5/2023
Michele W. VERIFIED CUSTOMER
I am completely satisfied in all departments I have dealt with. Everyone is very kind, helpful and really made my experience awesome. Thank you to your whole Kia Family.
10/5/2023
Pat L. VERIFIED CUSTOMER
Matt kept me posted on the status of my car. Great job.
10/4/2023
Tracy D. VERIFIED CUSTOMER
Great job from beginning to end. Great customer service feel in their office!!
10/3/2023
Rosemary S. VERIFIED CUSTOMER
???????????? excellent job
10/1/2023
Kathy V. VERIFIED CUSTOMER
Mike is excellent in helping with service for your car.
9/30/2023
Lorenza P. VERIFIED CUSTOMER
Just curios
9/30/2023
Natalie L. VERIFIED CUSTOMER
Wel dine
9/30/2023
Rene A. VERIFIED CUSTOMER
Muy mala esperiencia con este servicio. Desde el principio se nos dijo que ahí no es parking y no podíamos dejar nuestro carro.
Nos tuvieron con mentiras acerca de problema… tuvimos que rentar carro, pues no se nos proporcionó ninguno.
Al final tuvimos que comprar un carro usado pues no podíamos esperar más
Sin carro no se puede ir a trabajar
No creo volver a comprar con Kia ni recomendarlo a familia ni amigos.
La reparación fue carísima ! Casi 2.000 dlls.
9/30/2023
Rebecca B. VERIFIED CUSTOMER
Matt was very professional. I didn’t know I would have to leave my car for a few weeks just to get it looked at.
9/30/2023
Alex M. VERIFIED CUSTOMER
Lexi was very helpful and professional.
9/29/2023
Ilene G. VERIFIED CUSTOMER
It didn't take as long as I was quoted.
9/27/2023
Elsie B. VERIFIED CUSTOMER
The ride home and pick up is very convenient. The driver was very alert and helpful. The receptionist was very friendly and helpful as well. Thank you very much!
9/26/2023
Teresa M. VERIFIED CUSTOMER
Some spare change disappeared from the front console. Not a big deal monetarily but it shouldn’t happen.
9/26/2023
Carla M. VERIFIED CUSTOMER
I was very satisfied with the service. The whole team at KIA Covina was very helpful, from the guy that checked me in as soon as I pulled up to check in with Michael Connley to the guys working on my vehicle. Thank you.
9/24/2023
Beverly J. VERIFIED CUSTOMER
I have nothing but great things to say about Michael. He was very honest and forthright with the whole ordeal. I would gladly come back for service of any kind.