Had an appointment for oil change and tire rotation. My tires were not rotated.
5/28/2026
Sayra M. VERIFIED CUSTOMER
I want to thank Emilio for the attention, very friendly I always appreciate people like him
5/27/2026
Tony Q. VERIFIED CUSTOMER
Good. Friendly. Service
5/27/2026
Diana M. VERIFIED CUSTOMER
Great service, great experience, smooth prosess, professional environment, Eric Perez was very kind and efficient with processing my paperwork and getting my vehicle serviced. Thank you
5/26/2026
Jacqueilne S. VERIFIED CUSTOMER
George was great! The service experience was smooth and quick. Thank you!
5/25/2026
Miguel M. VERIFIED CUSTOMER
Eduardo was great from beginning to end and very professional
5/25/2026
Denise R. VERIFIED CUSTOMER
George is great to work with but then all of your csr's are excellent!
5/25/2026
Kelly G. VERIFIED CUSTOMER
George was very kind and helpful. I had a good experience with him like in the past.
5/25/2026
Briana L. VERIFIED CUSTOMER
Eric is friendly, professional, great at explaining information
5/24/2026
James W. VERIFIED CUSTOMER
Michael warmly greeted me upon arrival and led me through the service procedure.he made sure that my vehicle was ready at the as promised time.
5/24/2026
Dorrie L. VERIFIED CUSTOMER
You guys are Amazing everyone veey helpful
5/24/2026
John L. VERIFIED CUSTOMER
I made an appointment in advance(1pm) for a simple oil change and I was there after 5pm. Several customers were sharing similar frustrations and negative experiences. I understand it's a holiday weekend and Kia Covina was short staffed, but that should not be the customer's concern. Companies like Kia need to hire more better trained reliable staff. Unfortunately, this has become common the USA. Companies are hiring unreliable staff and not training or compensating them well. Meanwhile, customers pay outrageously for poor product and bad service. Additionally, the bosses up top are making record profits. There are Kia's everywhere. Two thumbs down for Kia Covina. Finally, George was a savior. George did his best to make up for the company's shortcomings while being forced to multi-task. George deserves proper recognition. I'm not convinced that my next oil change will be with Kia Covina. ????
5/24/2026
Art T. VERIFIED CUSTOMER
Scheduled my service appointment @11:30 car was in service until 3:50 arrived and still I had 25 more minutes very bad service
5/24/2026
Norberto A. VERIFIED CUSTOMER
The service advisor was really helpful and keep me updated with the repairs
5/23/2026
Matthew S. VERIFIED CUSTOMER
Excellent service..kind and fast service.
5/23/2026
Osvaldo V. VERIFIED CUSTOMER
Eduardo was very helpful and went over everything that would be done to the car. He followed up and kept me updated. Very friendly too. I would recommend his services
5/23/2026
Thanh V. VERIFIED CUSTOMER
I always happy to come to Covina Kia for my car service! Jose Valencia, he is very knowledgeable and best customer service! Thank you so much.
5/22/2026
Tu T. VERIFIED CUSTOMER
Great services. Highly recommended!
5/22/2026
Elaine H. VERIFIED CUSTOMER
I’m very pleased with the service and the quickness of my visit.
5/21/2026
Nelly L. VERIFIED CUSTOMER
Thank you very much my problem is so my steering wheel doesn’t shake anymore. Good job thank you.