Covina Kia Auto Repair Service

Always excellent

They didn’t do anything to my car because the person who help said that I need to left the car for 13 days that wasn’t told to me before I drove 40 miles and this car we use it for work I thought that you guys were going to offer a free rental but that didn’t happen either all they have to do was an oil consumption test

Matt **** was the person that helped me very very good and kind. Keep up the amazing work.

George was courteous and patient. Gave us needed information that we were previously unaware of regarding our vehicle.

Lexi was great. Very friendly, courteous and professional.

Staff was exceptionally friendly and helpful. Fully explained the service and provided realistic timetable on when the service would be completed. The Covina location has the best service staff in the local area..do you hear me Alhambra!

Mr. Matt Park received my car and processed the paperwork as I requested. Thank you for the good job done.

All the service people were nice. The repair was done quickly.

George was great! Always have a good experience with service at Covina kia

1. Making an appointment here or at any Kia dealership was a hassle. What’s the point of the fantastic Kia warranty if it’s such a headache to get the car fixed?! 2. Our car was having issues hours after we drove it off the lot brand new. It took OVER A MONTH to get ahold of and schedule a service appointment. 3. What is the point of making an appointment if our car isn’t even looked at for an entire week?!? This makes zero sense to me. 4. A brand NEW, weeks old car should not have to be in the shop for OVER a week!!!! 5. This car was sold to us with issues, yet we had to pay over $600 out of pocket for the rental car because Kia doesn’t have enough loaners and Kia took over a week to fix the issues. We even paid for the extra warranty. Not our fault there aren’t enough loaner cars or staff to in the maintenance department. Shame on Kia for making us pay and wait for reimbursement to fix something that was your fault!!! Should absolutely be illegal. 6. Getting ahold of someone in the maintenance department to make an appointment and get updates was a nightmare. Horrible customer service. Dealing with this Kia dealership and the others we talked to trying to get our car fixed was a HORRIBLE experience!! What does it say about Kia automobiles of every dealership around us is so backed up with cars to be fixed they can’t even run decent maintenance departments? That so many Kias have issues it takes a week just to look at and diagnose a vehicle? Awful, just awful!

Took my car for fog light problem , 15 days later still not working.

Michael was great

Lexi was great! Very good service

The service team especially Lexi, were great. Excellent CS !

I appreciate all the help from the service staff.

Lex was great and help us to get in and ou and answered all our concerns! Great customer service!

Michael's humor and wit made an uneasy decision turn into a wonderful Quick Fix experience!! I will be coming back for regular maintenance ????

Michael Connelly resolved the manufacturer recall issues for my SUV within the 2 hours that he quoted. Thank you!

I was early to my appointment but I was helped right away. George was very very helpful and efficient. My drive home was also very nice. The driver Ryan or Brian was extremely nice! Over all my experience was great!

Since I got there the person that helps me was very professional and make me feel comfortable the lobby excellent .clean and very spacious good coffee also thanks everyone God job .Kia of covina