Your employee scheduled me for an appointment over the phone after I mentioned a recall. He didn’t even confirm there was a solution so when I arrived there was no work done to my vehicle and I was sent away to return when there was one. I had to take time off work and wasted my family’s time as well since they followed me ready to shuttle me home after dropping the car off. The recall also mentioned my car could possibly catch fire and should not be driven, but this is my only vehicle and can’t afford to not drive it. I asked them what happens if it catches on fire and their response was I could sue KIA. Very unprofessional.
12/30/2023
Anthony M. VERIFIED CUSTOMER
Made an appointment weeks ago for an oil change at 9am. They ask me if I’m gonna leave it and I said no. My vehicle wasn’t taken in till 11:40am. I wish they would have communicated they were behind cause I was expecting to wait but not half a day for a scheduled oil change. But in the future I will ask if there will be a wait even if I made an appointment.
12/30/2023
Lucia N. VERIFIED CUSTOMER
I scheduled a service appointment for 1130 said I’ll be sitting there waiting and my car wasn’t ready until 3 PM. Only service I requested was an oil change. I normally wait two hours but a 11:30 appt and not leaving the dealership until 315 is uncalled for.
12/29/2023
Edgardo R. VERIFIED CUSTOMER
Job was completed effectively and within a short period of time
12/29/2023
Nelly L. VERIFIED CUSTOMER
I am very very satisfied with the service that it was performed in George . He is a great customer service. Very happy. Thank you.
12/29/2023
Joe G. VERIFIED CUSTOMER
Thank you for attending to my concerns about my Kia .
12/29/2023
Miguel O. VERIFIED CUSTOMER
Thank you, George. For your professional and personal assistance given to me when visiting Valley Kia. I waited in the lounge for my vehicle and was appreciative of the prompt service received. Thank you very much.
12/29/2023
Esperanza B. VERIFIED CUSTOMER
Disappointed that I had the car worked on by your service department a few months ago and they didn’t detect the problem that cause the problem with my car. I took it in because the engine light and heat light were coming on, but they missed the problem.
12/27/2023
Freddie S. VERIFIED CUSTOMER
Wonderful experience, thank you
12/24/2023
Monica K. VERIFIED CUSTOMER
Thank you and happy holidays!
12/24/2023
Kevin G. VERIFIED CUSTOMER
The customer service and professionalism was top notch as well as very much appreciated.
12/23/2023
Carolina B. VERIFIED CUSTOMER
Thanks to Matt for assisting in such a speedy check out. Good team work.
12/23/2023
Jerry V. VERIFIED CUSTOMER
Mike is the best! Thank you for always being so accommodating and helpful for the past
9+ years. He has helped the whole family with four separate cars. We are a Kia family.
12/23/2023
Kathleen N. VERIFIED CUSTOMER
Lexi was very attentive to my concerns
12/22/2023
Gary M. VERIFIED CUSTOMER
Mike Connelly is the best. He is a straight shooter, helpful, knows KIA vehicles inside and out and always professional and courteous.
12/22/2023
Alex S. VERIFIED CUSTOMER
Thank you for your suggestions.
12/21/2023
Ronald M. VERIFIED CUSTOMER
I have never been treated better than the timely and efficient way, they handled my situation. I will be sending more of my friends and customers too. They were polite, professional, and really had a caring attitude, from the customer desk, to the showroom floor as well. Matt stayed in contact with me, and kept me updated on my service, and I couldn’t have been happier with the entire experience.
12/21/2023
Julie L. VERIFIED CUSTOMER
Very happy with my service
12/20/2023
Amelia R. VERIFIED CUSTOMER
Explained services needed. Was courteous. Kept me updated.