Covina Kia Auto Repair Service

Great service, Lexi was very helpful!

N/C

Michael the best takes great care of me and my vehicle

Wait time was terrible, had a 10am appointment for an oil change and when I got there at 2pm to pick it up (my estimated pick up time was 12:30pm) it took the staff 20 minute to locate my vehicle just to tell me that they hadn’t serviced it yet, luckily Carl Cruz did assure me my car would be ready within the hour and gave a discount. I personally believe that this location could be better organized so things like this do not happen again.

Good customer service

Lexi was great! Adam also kept me informed when Lexi was out for the day.

At drop off, I was told an estimate of noon for the work to be complete. At 1:20, after receiving no follow up, I called and was told it was currently being worked on. Didn’t get a call back until 4:15 that the work was done. Other dealers I use will give me a call if the job is going to take longer than the estimate. Not upset or anything, but just pointing out how the service was not on par with other service centers I use, since you asked.

Was told Kia had car parts for recall and 2 hours later found out they didn't. Rental car was not arranged nor followed up with.

Thank you Matt for taking care of me during my visit you were very polite and ensured I got out and done at my given complete time, thanks for the wash my car needed it. You were kind and very polite. Thank you!

Hi, I called for an appointment to take my car in for diagnostics, it took me 3 different tried to get the right appointment. The men did not take me as a woman seriously and assumed I needed an oil change. This was already a crappy experience. Eventually I was finally able to speak with someone who helped me to get an appointment. I showed up to drop my car off and was informed to my understanding, within a week I’d have an answer as to what was wrong with my car. From the date of drop off, that would mean I would have no vehicle for at minimum 5 business days plus 2 days over the weekend, I called on day 6 to check in at 9:30. I was informed that that had not even began to diagnose my vehicle. I was truly astonished by this. I called back at 1:30pm to check in again. To which I was informed, they haven’t began to diagnose it, I ended asking to have my car pulled. I cannot understand why this place thought it made sense to haven even kept my car for 7 days, if they KNEW that it would even be touched until the following week. I could have just brought it in 7 days to start the process, I can understand there being a backlog, what I can’t understand is how the service team thought it made sense, to hold it for a week, to have done absolutely nothing but park it. I could have saved my coins, from using Uber and Lyft to get around for a week. The communication and scheduling is sorely lacking. This was truly an awful service experience

Very respectful individual was a great help and made everything quick as possible.

Poor customer contact. Service rep never followed up. Sent a text my car was ready just waiting to wash. Never got another message. I finally got a ride back to dealership at 5pm. I was texted that my car was ready at 12:45. Upon bringing my car up the service writer said my car had not been washed and if I would wait. I declined Took most of the day to tell me a part needed to be ordered to fix the recall. Another trip in! Not good. Why isn’t the part available to fix recall the first visit. Poor planning. I hope not to go through this again. Thank you for listening.

Always good service, that's why we always go back.

She was very kind and help full thank you so much

I was told Mt car would be ready in 2 hours.. I dropped it off at 10:30 am and my car was ready at 2pm; and only because I pushed and demanded my car to he serviced.

Carl kept me updated

A job well done.Thank you

Fist time coming to this dealer to get car serviced. Brought the car at 9am didn't leave till 2:30 pm. Due to them loosing my car keys. I didn't get the news of this till 2pm. Had to get someone from there drive me home to get spare key.saw that my car still showed a service light on dashboard. When they call Friday morning to tell me new key was ready to pick. I mention this light. For them to tell me car never got serviced. I was very very upset. If I would have been white or a man they would of gotten their **** chewed out. I lost all of Tuesday sitting on those uncomfortable chairs thinking my car was getting serviced then to realize that never happened. All I got was a sorry an we paid for your service.there should be more done than just free service. The ohh we paid for the new key. That's shouldn't even been brought up because it wasnt MY FAULT YOU LOST MY KEY in the beginning.

I was told my car was ready and just got washed when i picked up my car it was still dirty not washed

My car was not serviced. I was told my car needed to stay 4-6 day for diagnostics and my warranty expired 11/9/23(7 days ago).