Made an appointment weeks ago for an oil change at 9am. They ask me if I’m gonna leave it and I said no. My vehicle wasn’t taken in till 11:40am. I wish they would have communicated they were behind cause I was expecting to wait but not half a day for a scheduled oil change. But in the future I will ask if there will be a wait even if I made an appointment.
12/30/2023
Lucia N. VERIFIED CUSTOMER
I scheduled a service appointment for 1130 said I’ll be sitting there waiting and my car wasn’t ready until 3 PM. Only service I requested was an oil change. I normally wait two hours but a 11:30 appt and not leaving the dealership until 315 is uncalled for.
12/29/2023
Edgardo R. VERIFIED CUSTOMER
Job was completed effectively and within a short period of time
12/29/2023
Nelly L. VERIFIED CUSTOMER
I am very very satisfied with the service that it was performed in George . He is a great customer service. Very happy. Thank you.
12/29/2023
Joe G. VERIFIED CUSTOMER
Thank you for attending to my concerns about my Kia .
12/29/2023
Miguel O. VERIFIED CUSTOMER
Thank you, George. For your professional and personal assistance given to me when visiting Valley Kia. I waited in the lounge for my vehicle and was appreciative of the prompt service received. Thank you very much.
12/29/2023
Esperanza B. VERIFIED CUSTOMER
Disappointed that I had the car worked on by your service department a few months ago and they didn’t detect the problem that cause the problem with my car. I took it in because the engine light and heat light were coming on, but they missed the problem.
12/27/2023
Freddie S. VERIFIED CUSTOMER
Wonderful experience, thank you
12/24/2023
Monica K. VERIFIED CUSTOMER
Thank you and happy holidays!
12/24/2023
Kevin G. VERIFIED CUSTOMER
The customer service and professionalism was top notch as well as very much appreciated.
12/23/2023
Carolina B. VERIFIED CUSTOMER
Thanks to Matt for assisting in such a speedy check out. Good team work.
12/23/2023
Jerry V. VERIFIED CUSTOMER
Mike is the best! Thank you for always being so accommodating and helpful for the past
9+ years. He has helped the whole family with four separate cars. We are a Kia family.
12/23/2023
Kathleen N. VERIFIED CUSTOMER
Lexi was very attentive to my concerns
12/22/2023
Gary M. VERIFIED CUSTOMER
Mike Connelly is the best. He is a straight shooter, helpful, knows KIA vehicles inside and out and always professional and courteous.
12/22/2023
Alex S. VERIFIED CUSTOMER
Thank you for your suggestions.
12/21/2023
Ronald M. VERIFIED CUSTOMER
I have never been treated better than the timely and efficient way, they handled my situation. I will be sending more of my friends and customers too. They were polite, professional, and really had a caring attitude, from the customer desk, to the showroom floor as well. Matt stayed in contact with me, and kept me updated on my service, and I couldn’t have been happier with the entire experience.
12/21/2023
Julie L. VERIFIED CUSTOMER
Very happy with my service
12/20/2023
Amelia R. VERIFIED CUSTOMER
Explained services needed. Was courteous. Kept me updated.
12/20/2023
Tamara H. VERIFIED CUSTOMER
Mike was great, but the service took too long. There was a problem with the anti theft software which apparently held things up. I would have rather come back another day to get that completed.
12/18/2023
Paul V. VERIFIED CUSTOMER
I took my car in on a Tuesday to have the shocks worked on and got out on a Thursday because they didn’t even touch it! They made a lot of excuses about not having enough mechanic's . I would have thought they’d have a larger staff to work on cars. This KIA is good for oil changes but nothing else!