Kyle was great. He kept me updated on the service requirements for my vehicle
2/22/2024
Deborah P. VERIFIED CUSTOMER
The service was fine except that I never received a call when the vehicle was done. I had to call to find out whether the work had been completed or not an hour after the expected completion time.
2/21/2024
David B. VERIFIED CUSTOMER
One of the main stains on the leather in the back seat was not cleaned. From the look of it, they never attempted to clean it. I had to spend 20min scrubbing with leather cleaner to remove most of the stain, but it is still barely visible.
2/21/2024
Janice C. VERIFIED CUSTOMER
Your services are first class.
Highly recommended to our acquaintances.
Keep up the good work!
2/21/2024
Theresa L. VERIFIED CUSTOMER
Very helpful
2/21/2024
Steven O. VERIFIED CUSTOMER
Very pleased with the outcome. After many attempts to fix the alignment with the car, Mary was very accommodating knowing it was an inconvenience to us. Thank you Mary!
2/21/2024
Allen S. VERIFIED CUSTOMER
Thank you for recognizing me.
2/20/2024
Jerilyn K. VERIFIED CUSTOMER
Kyle is fabulous. I enjoy working with him. I feel he is honest, very knowledgeable, and keeps his promises. [I had a problem last time with a follow-up survey you sent. If I get another, I will not participate. That survey would not let me exit and tried to force me to provide answers. If I receive a follow-up to this one, I do not plan to respond. No reflection on Kyle.
2/19/2024
Wayne M. VERIFIED CUSTOMER
I thought I was, car was clean, ran like it was top top, he was very efficient and professional, but I had to question why my change oil light came on this evening. Less than 48 hours after being serviced. I'm sure it was just not reset. No further action required.
2/19/2024
Pete U. VERIFIED CUSTOMER
Mariela Valdez is an exceptional service representative.
She is a valuable employee and I can not give her a higher than totally satisfied with her service.
2/18/2024
Zara Fine. VERIFIED CUSTOMER
Thank you for the high standard customer service.
2/18/2024
Thomas C. VERIFIED CUSTOMER
Excellent service n customer response!!
2/17/2024
Duy L. VERIFIED CUSTOMER
Mariela is a superstar.
2/17/2024
Elliott O. VERIFIED CUSTOMER
Kyle was extremely knowledgeable and has a great understanding of his clients needs. He is Fantastic!!! Elliott
2/16/2024
Neal G. VERIFIED CUSTOMER
Loaner car died, brake failure,engine while driving had to wait over 1.5 hours for replacement. Tied most of the day. Lucky not on freeway could have been in bad accident.
2/16/2024
Norville J. VERIFIED CUSTOMER
Great work very impressive facility no job
2/16/2024
James S. VERIFIED CUSTOMER
Great valet service. Norm Reeves Genesis has been outstanding. I am very happy with the performance of the car and the service provided. Keep up the great work! Thx.
2/16/2024
Anita W. VERIFIED CUSTOMER
Mariela was kind...patient and very knowledgeable. She was answered all my concerns. Thank you Mariela...Job well done!