Edwin made scheduling my service appointment very easy. He was able to accommodate my schedule and get an appointment that fit my needs. The service appointment went well. I’m pleased with the prompt and excellent customer service.
3/20/2026
Michael W. VERIFIED CUSTOMER
Ed provided outstanding support for my reflect genesis service for my GV70. He was very informative in explaining items due for service and made sure items that qualified for warranty coverage was properly processed . I appreciated Ed’s thorough handling of my repairs .
3/20/2026
Liubov R. VERIFIED CUSTOMER
Great service, thank you
3/20/2026
Michael F. VERIFIED CUSTOMER
Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.
3/20/2026
Edwin T. VERIFIED CUSTOMER
Excellent With helping me feel taken care of. Has always been courteous and professional.
3/19/2026
Samuel B. VERIFIED CUSTOMER
Outstanding attentive service provided by Kyle Predmore.
Additionally he is very informative and professional. It’s a pleasure doing business with him.
3/18/2026
Jerome M. VERIFIED CUSTOMER
Edwin is a pleasure to deal with. He makes me feel like I am the most important person at the dealership. Because of the comfort zone I enjoy while there it makes me want to purchase my next car there.
3/16/2026
Ronester M. VERIFIED CUSTOMER
Kyle was incredibly helpful and knowledgeable. He even took the time to answer my question about the type of wax I use on my car and explained everything in great detail. When I seemed anxious about the long wait time, he reassured me that I would be Ubered to and from home so I wouldn’t have to waste my entire day waiting.
Thank you, Kyle, for everything—I truly appreciated your excellent customer service!
3/15/2026
Rosa L. VERIFIED CUSTOMER
Edwin is so helpful.
He answered all the questions I had in a way i could understand.
You have a talented/ professional worker .
Thank you
3/14/2026
Rhoderick O. VERIFIED CUSTOMER
Thank you Norm Reeves Genesis of Cerritos. Your staff delivered a very easy and efficient service! Thank you to Kyle for his friendy and effective customer service. This is why I chose Norm Reeves Genesis of Cerritos to take care of my Genesis GV70. I was also able to comfortably conduct some work online at your clean business center while I waited for the service completion. Thank You.
3/14/2026
Monte W. VERIFIED CUSTOMER
Edwin went above and beyond to help me out and I really appreciate that. Thank you! ????????????
3/14/2026
Htet L. VERIFIED CUSTOMER
Edwin was great start to finish. I appreciate the service that he provided and hope to work with him again
3/14/2026
Gary J. VERIFIED CUSTOMER
None
3/13/2026
Stephanie H. VERIFIED CUSTOMER
Mari is an awesome Genesis representative. She is thoughtful, courteous, and considerate.
3/12/2026
Robert C. VERIFIED CUSTOMER
Edwin Rivas is a complete, knowledgeable, professional, that does his job with a smile and welcoming attitude! Makes getting my car serviced, a breeze! As always, thank you Mr. Rivas!
3/12/2026
Sterling L. VERIFIED CUSTOMER
Edwin was a great help. He was on top of everything and made the process as smooth as possible
3/11/2026
Mark C. VERIFIED CUSTOMER
Fantastic experience
3/10/2026
Maribel C. VERIFIED CUSTOMER
Prompt and communicated well
3/9/2026
Rosa V. VERIFIED CUSTOMER
Mariela was wonderful. She had me in and out of my appointment very quickly. She was also helpful in securing my transportation from the dealership to my home. She made my first experience very pleasant!