Ms. Valdez was extremely helpful during my visit. Not only is she knowledgeable and professional, I felt like she paid more attention to details than other people and went out of her way to help me further. It was a pleasure to work with her; I would give her 11/10 rating.
4/10/2026
Antoni A. VERIFIED CUSTOMER
Thanks for the great service!
4/9/2026
Gary H. VERIFIED CUSTOMER
I was completely happy with the staff and all workers and my car was so beautiful leaving there. Thank you
4/9/2026
Consuelo A. VERIFIED CUSTOMER
Mariela is the utmost service tech.
4/9/2026
Wook Chong. VERIFIED CUSTOMER
Excellent servicr.
4/8/2026
Blanca O. VERIFIED CUSTOMER
Kile is just great!
Could not ask fir a better service rep.
4/8/2026
Maritza C. VERIFIED CUSTOMER
Kyle, has excellent customer service, knowledgeable and effectively provided information and answered all of my concerns
4/8/2026
Marisa B. VERIFIED CUSTOMER
As with the numerous times I have brought my car in for service. Mariela Valdez is still the best service advisor. Very knowledgeable, very respected, professional and kind hearted.
4/8/2026
Joseph R. VERIFIED CUSTOMER
Professional, a pleasure to talk to, made sure the process went smoothly
4/8/2026
Tim R. VERIFIED CUSTOMER
Excellent service, thanks!
4/8/2026
Rudy A. VERIFIED CUSTOMER
We had a perfect experience
4/8/2026
Timothy P. VERIFIED CUSTOMER
Service is always impeccable. Timely and well informed up-to-date notes in details regarding a timely repair.
4/8/2026
Jimmy Y. VERIFIED CUSTOMER
Edwin waa very kind and professinal. He is the reason I trust my car with him every time. Thank you!
4/6/2026
Aleix B. VERIFIED CUSTOMER
Kyle is a gentleman and a great person to work with and this is why I love coming to Norm Reeves. He tends to my specific requests & delivers great care for my vehicle.
4/6/2026
Ernest L. VERIFIED CUSTOMER
Thank you for the update and for letting me know about the car problem and how you were able to fix the issue I hope that everything goes smoothly and I hope to see you soon thank you again.
4/5/2026
Thomas G. VERIFIED CUSTOMER
Kyle was very personable and efficient.
He told me everything that was going to happen.
When I picked up my vehicle, all the paperwork
was ready to sign and the vehicle was o its way
to the pickup area.
4/5/2026
Gloria R. VERIFIED CUSTOMER
Edwin was a great communicator and very efficient with time spent. He took great care of me and my vehicle.
4/3/2026
Anthony K. VERIFIED CUSTOMER
Edwin was very professional and helpful. He went above and beyond to earn my business and treated me with exceptional service. Genesis is very lucky to have an employee like Edwin. 10 BIG stars!!
4/3/2026
Rhonda F. VERIFIED CUSTOMER
I've tried Genesis of Van Nuys but their customer service wasn't nearly as great..thank you guys and gals for always looking out for me!
4/3/2026
Cindy P. VERIFIED CUSTOMER
Edwin consistently provides exceptional customer service. He is friendly, professional, and always willing to answer any questions with patience and clarity. His positive attitude and warm smile make every interaction enjoyable. I truly appreciate having him as my advisor, as he always ensures a smooth and supportive experience.