Mariela was very helpful and has always been. You have an excellent employee that makes connections with all her clients....she's amazing.
3/29/2026
John H. VERIFIED CUSTOMER
Kyle was very helpful. He communicated all details and kept me informed throughout the day. He was so easy to work with. Thank you Kyle.
3/28/2026
Emanuel W. VERIFIED CUSTOMER
Satisfied
3/28/2026
Young C. VERIFIED CUSTOMER
He is so kind.
3/27/2026
Jorge S. VERIFIED CUSTOMER
Communication was great
3/27/2026
Jongwook P. VERIFIED CUSTOMER
He is so kind
3/27/2026
Maxine G. VERIFIED CUSTOMER
Good service
3/27/2026
Bradley P. VERIFIED CUSTOMER
Kyle provided a heighten level of professionalism with a personal touch. The overall experience was excellent. Thank you Kyle and the team @ Norm Reeves Genesis!!
3/25/2026
Jacob B. VERIFIED CUSTOMER
Edwin was excellent! It's the process of picking up my car when I went to pick it up the girl who help me was not friendly she asked what I needed I informed her I came to pick up my car and she brought a paper for me to sign didn't say what it was said sign it then I asked what it was for then she brought my keys and said my car could be at 2 places didn't know where it was and she said for me to go look for it after spending 1560 on maintenance this was horrible service
3/25/2026
Tania D. VERIFIED CUSTOMER
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3/24/2026
Anthony F. VERIFIED CUSTOMER
Keep up the great job
3/24/2026
Roynesha M. VERIFIED CUSTOMER
Everyone so nice made me feel at home answered all my questions
3/23/2026
Paul M. VERIFIED CUSTOMER
Amazing customer service I will always be buying Genesis in the future
3/22/2026
Charles P. VERIFIED CUSTOMER
Thank you
3/22/2026
Kavin M. VERIFIED CUSTOMER
You guys always do a great job in customer service
3/21/2026
Lateefah S. VERIFIED CUSTOMER
Edwin made scheduling my service appointment very easy. He was able to accommodate my schedule and get an appointment that fit my needs. The service appointment went well. I’m pleased with the prompt and excellent customer service.
3/20/2026
Michael W. VERIFIED CUSTOMER
Ed provided outstanding support for my reflect genesis service for my GV70. He was very informative in explaining items due for service and made sure items that qualified for warranty coverage was properly processed . I appreciated Ed’s thorough handling of my repairs .
3/20/2026
Liubov R. VERIFIED CUSTOMER
Great service, thank you
3/20/2026
Michael F. VERIFIED CUSTOMER
Noticed my windshield wiper fluid cover open when looking under hood. Just an FYI. Svc was quick and done within a timely manner.
3/20/2026
Edwin T. VERIFIED CUSTOMER
Excellent With helping me feel taken care of. Has always been courteous and professional.