Really happy with the service Kyle provided. Help explained to me about my wheel alignment issues in great details and extremely patient.
4/18/2024
Stephen P. VERIFIED CUSTOMER
No issues. Kyle was professional and friendly. Appreciated the contact and follow up. No complaints.
4/18/2024
Bedros N. VERIFIED CUSTOMER
I got there 1145. I told him my appointment is 12. They said it'll be done at 2:30. I went at 2:30. They said it's not ready then they brought the car after 3 o'clock. It wasn't even washed when they said they will wash it. Then he told us he could wash it but he would need another hour. When i recieved the car the seats were reclined all the way back like if someone was taking a nap. I am guessing an appointment was made to handle things in a timely manner but 3.5 hours for an oil change and still not being ready when i was told.
4/18/2024
Alston F. VERIFIED CUSTOMER
3.5 hours for a oil change is rediculous.
4/18/2024
Kellie F. VERIFIED CUSTOMER
Kyle was very friendly and answered all my questions! He provided excellent service.
4/16/2024
Kevin L. VERIFIED CUSTOMER
Kyle has always taken care of me and my vehicle when it comes to servicing my Gv60. He keeps me up to date on the status of my vehicle and let's me know in advance when the vehicle is expected to completed.
4/15/2024
Kyu N. VERIFIED CUSTOMER
Always Best service
4/13/2024
Linda S. VERIFIED CUSTOMER
Thank you, great service and communication.
4/12/2024
Kenneth Y. VERIFIED CUSTOMER
As always, Mary is excellent in all areas.
4/11/2024
Frank L. VERIFIED CUSTOMER
I am good
4/10/2024
Lydia A. VERIFIED CUSTOMER
After I paid $460 and I waited two weeks for you to try and charge me another $600 and wait another 2-3 weeks to install the door handle and paint it
Won’t be taking my car there or leasing one there
4/10/2024
Robin M. VERIFIED CUSTOMER
She does great customer service
4/10/2024
Sid G. VERIFIED CUSTOMER
Courteous service from Mariela Valdez. Thank you! Communication could be better.
4/10/2024
Thomas S. VERIFIED CUSTOMER
I asked for the vehicle to not be washed because of the ceramic coating, I didn’t expect it would be returned covered in dust and greasy hand prints. I was also disappointed that the door was badly scratched. The memory position of the drivers seat was also erased. The paperwork showed the tire pressure had been adjusted to the factory specs, however the actual tire pressure was set 10 psi above factory on the front and 4 psi above on the rear. Other than that everything was great.
4/10/2024
Leslie B. VERIFIED CUSTOMER
Concierge didn't direct the driver to the address I had specified and ended up driving an extra 50 miles and gas. Still it was good service.
4/10/2024
Flor G. VERIFIED CUSTOMER
Mary is always helpful, proactive.
4/10/2024
Karla C. VERIFIED CUSTOMER
Kyle and the rest of service dept really know the make and models well! Great customer service
4/9/2024
Flor G. VERIFIED CUSTOMER
Mary reliable, profesional, and friendly.
4/8/2024
Hongyu S. VERIFIED CUSTOMER
You didn't fix the sunroof on my car, and the noise is still there
4/5/2024
James K. VERIFIED CUSTOMER
I was not kept informed of the status of when my GV80 would be returned to my home after a flat tire. I sent two text messages to numbers I got from text messages I received from norm Reeves Genesis that went unanswered. When I called all lines were busy and the call back feature didn't work. I did get another text from that phone call. I sent another text to that number and got a response. Texting is a great way to communicate, but norm Reeves is sending text from multiple numbers and it was my experience that responses to those text messages are not being read.
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