My service technician was the best I have had in a long time he needs a raise
2/28/2026
John L. VERIFIED CUSTOMER
Edwin was great! He was incredibly professional and is a big reason I go out of my way to get my car serviced at Norm Reeves instead of a closer option to my house. He and Mariela Valdez proved excellent service and both deserve to be commended for doing their jobs with excellence. Thank you so much!!
2/28/2026
Kavin M. VERIFIED CUSTOMER
Mariela was very helpful as always.
2/27/2026
Paul C. VERIFIED CUSTOMER
Edwin was great, as always!
2/27/2026
Jerry B. VERIFIED CUSTOMER
Edwin is always first-class excellent!
2/26/2026
Taeho K. VERIFIED CUSTOMER
Great work and service!!!
2/25/2026
Cheryl R. VERIFIED CUSTOMER
Mary was fantastic!
2/25/2026
Tony J. VERIFIED CUSTOMER
Mary was very helpful throughout the service process!
2/25/2026
Edna V. VERIFIED CUSTOMER
It took 4 visits lasting a total of 43 days, not to mention 4 separate calls to AAA to deal with jump starts to my vehicle due to ongoing battery drain issues, but it looks like the most important and ongoing issues have finally been addressed. I appreciate Kyle’s patience in dealing with me, because I’ve been pretty grumpy about my vehicle’s issues never seeming to have been addressed. I’m glad things are finally better now and I feel my vehicle is now reliable.
2/25/2026
Keon Jin. VERIFIED CUSTOMER
He was service so nice and good feedback. Also very convinece about service. I’m so satisfied with his service and attitude
2/23/2026
Louie M. VERIFIED CUSTOMER
On Feb 21 Mary called me and said I could pick up my serviced Ev on Sunday . So on Sunday I called to pick up my Ev for the dealership, and waited about 30 min to get the key , talk briefly with the manager and he was too busy , after waiting I decided to take
My car via app / card key and left . The key would have too 2 min to get ? But he wanted me
To wait . Ridiculous
I even called that am to
Make
Sure that a can pick it up …. No key
2/23/2026
Anthony K. VERIFIED CUSTOMER
Edwin is very responsive, professional and courteous. Pleasant to work with Edwin
2/22/2026
Wallace W. VERIFIED CUSTOMER
I was well pleased that Kyle handled the issue with my car to my satisfaction.
2/22/2026
James S. VERIFIED CUSTOMER
Very satisfied with service. Mariel was terrific
2/22/2026
Kennyka J. VERIFIED CUSTOMER
Edwin is always very helpful. He's an excellent service advisor
2/20/2026
Cliff F. VERIFIED CUSTOMER
Fantastic service! Very professional and accommodating.
2/20/2026
Gary F. VERIFIED CUSTOMER
The entire team from service advisor to valet to loaner were excellent! No wait and service completed quicker than estimated.
2/20/2026
Henry A. VERIFIED CUSTOMER
I will most definitely participate in any survey that is sent. Miss Valdez help me out a great deal was very professional and answered all my questions.
2/20/2026
Kellie D. VERIFIED CUSTOMER
Edwin went above and beyond taking care of my vehicle. I would recommend him to anyone
2/20/2026
Kyoung L. VERIFIED CUSTOMER
Kyle was great man who can take care of his customer. Thank you Kyle, keep up the good work!