Edwin was great! He went above and beyond for my car! Super grateful.
2/19/2026
Elizabeth R. VERIFIED CUSTOMER
Mary was excellent, the whole process was so streamlined. My service, my loaner, and her communication.
2/19/2026
Phyone P. VERIFIED CUSTOMER
reliable service has been demonstrate
d through out and we are happy.
2/18/2026
Jung C. VERIFIED CUSTOMER
Hello,
After receiving the recent maintenance service for my vehicle at your center, I received the multi point inspection report that was emailed to me.
While checking the report, I noticed conflicting information regarding the brake inspection.
In the first email I received, the brake inspection was marked as “ Not performed.” However, after I contacted you with a question, the second email you sent showed the same item marked as “performed.”
To clarify the accurate service report, I would like to request the following documents:
1) The original Repair Order for this service visit - I would like to verify items that the technician actually checked and recorded.
2) The brake pad thickness measurements (in mm)- If the inspection was performed, the pad thickness values should be documented.
3) The original multi point inspection sheet - I am requesting the internal version completed by the technician, not the costumer-facing email summary.
I would like to confirm exactly what was performed during the service.
Please review and respond a your earliest convenience.
Thank you.
2/16/2026
Mark F. VERIFIED CUSTOMER
Mary is fabulous and takes pride in making sure the customer is comfortable. Answers all of your questions and is very knowledgeable.
2/16/2026
Philip Y. VERIFIED CUSTOMER
The Genesis app is very confusing. I would like to have a discussion with someone who is acquainted with the system and can possibly set it straight on my app.
Philip Y
2/15/2026
Bruce R. VERIFIED CUSTOMER
I was completely satisfied with Norms Genesis and the servicing of our vehicle. They kept us informed throughout the entire process via text message. The service department did a great job. From pick up to delivery everything was at 10.
2/15/2026
Megan L. VERIFIED CUSTOMER
Excellent customer service provided by Kyle as always!
2/15/2026
George Z. VERIFIED CUSTOMER
Job well done! Thank you Edwin for your attention to details.
2/13/2026
Tony P. VERIFIED CUSTOMER
Thank you for your fast and good service !
2/11/2026
Maria D. VERIFIED CUSTOMER
Always helpful and kind thank you for your help!
2/11/2026
Andrew J. VERIFIED CUSTOMER
Edwin continues to go above and beyond to ensure customer satisfaction by explaining maintenance schedule, forseen costs & estimated time at dealership. He is personable, easy to speak to, and maintains a positive and approachable demeanor.
2/11/2026
William S. VERIFIED CUSTOMER
Kyle is very good at his job. Nice waiting area.
2/11/2026
Felicia B. VERIFIED CUSTOMER
He has great customer service quick and efficient. Things are always done right in the beginning. I never have any problems. I just want to say tThank you Edwin…..
I love the new Genesis dealership .
2/11/2026
Pamela C. VERIFIED CUSTOMER
Service was good but the car delivery app never works so I don't know when the driver arrives. Please let your driver company know that.
2/8/2026
Carol K. VERIFIED CUSTOMER
Mary was very helpful, professional and a pleasure to work with
2/7/2026
Aoife J. VERIFIED CUSTOMER
As always, great service from the norm reeves genesis team.
2/7/2026
Martin U. VERIFIED CUSTOMER
Edwin is a great asset to Norm Reeves Genesis. Always a pleasure to interact with him to ensure best operation of my vehicle
2/7/2026
Olga G. VERIFIED CUSTOMER
Kyle was kind and made me feel confident in my purchase and service.