Kyle is always professional and a pleasure to deal with.
1/1/2026
Alejandro C. VERIFIED CUSTOMER
Kyle is awesome. Always very polite and attentive. Superb team member for the dealer.
1/1/2026
Donna P. VERIFIED CUSTOMER
Edwin is always helpful and anticipates your needs before you even have to ask.
1/1/2026
Frank L. VERIFIED CUSTOMER
Quick fast service. Edwin was a pleasure to work with. New dealership is so much nicer!
12/31/2025
Philip Y. VERIFIED CUSTOMER
Seems that I was not properly informed of the services provided.
12/31/2025
Larry M. VERIFIED CUSTOMER
The white glove service picking up the car from my house, and dropping it off, is superb.
12/31/2025
Gemma H. VERIFIED CUSTOMER
Edwin was very courteous and super responsive to all my questions and needs. He was friendly, informative, and very pleasant to interact with every time. He provided excellent customer service and went above and beyond to help me out.
12/30/2025
Galit F. VERIFIED CUSTOMER
Edwin was professional and attentive, truly helpful and very knowledgeable
12/30/2025
Barry H. VERIFIED CUSTOMER
Kyle was great as always
12/30/2025
Danah R. VERIFIED CUSTOMER
When I received the car from the paint damage, the matte paint got damaged. There is now a shiny spot where the damage was.
12/30/2025
Reymundo B. VERIFIED CUSTOMER
It was amazing and pleasant… Kyle is great he’s answer all my questions and takes care of all my needs… trust my vehicle with you and will be return 100% of the time if that is a maintenance issue or a new car
Thanks you
12/29/2025
Roshan K. VERIFIED CUSTOMER
Maria’s customer service was great. She was very supportive, as all the service reps; however, the problem still is not fixed. This is my 7th trip to the service department and at this point, I believe I bought a lemon.
12/28/2025
Douglas N. VERIFIED CUSTOMER
Kyle has always been great. He has always kept me informed and done what's been needed. I've had good service at Norm Reeves Genesis of Cerritos.
12/28/2025
Felicia B. VERIFIED CUSTOMER
Would especially like to recognize your representative, Edwin Rivers, for his outstanding professionalism, patience, and attention to detail. Edwin made the entire process smooth and stress-free, and his level of customer service truly exceeded my expectations.
Because of this experience, I would gladly give five stars — a full 10 out of 10 — and highly recommend Norman Reeves of Genesis to anyone looking for exceptional service.
12/27/2025
Mina /. VERIFIED CUSTOMER
He was excellent!
12/25/2025
Robert L. VERIFIED CUSTOMER
Mary was very helpful and kept me in the loop on progress with my service
12/25/2025
Debra H. VERIFIED CUSTOMER
Kyle was Fantastic!!
12/24/2025
Mark J. VERIFIED CUSTOMER
Mariela was terrific!!
She was kind, efficient and took great care of my car.
12/24/2025
Hayden C. VERIFIED CUSTOMER
Mandela was fully competent, knowledgeable, and fully capable of providing excellent information about my G80 and its issues and solutions.