Excellent customer service, I look forward to returning in the future for any other services my genesis might need.
11/17/2025
Zandra P. VERIFIED CUSTOMER
Kyle is phenomenal. He is the reason I will return over and over again.
11/17/2025
Dori K. VERIFIED CUSTOMER
Edwin Rivas went above and beyond. His tech came in at 6:01am to finish my car so I could deal with my newly diagnosed cancer. Edwin texted and called with updates. Kudos to Cerritos Genesis for having employees who care.
11/16/2025
Patrick D. VERIFIED CUSTOMER
Very helpful and courteous
11/16/2025
Mark C. VERIFIED CUSTOMER
Very Seamless experience and Mariela was very communicative throughout the entire experience which I appreciate.
11/15/2025
Bernard G. VERIFIED CUSTOMER
Great new facility, the service was great
11/15/2025
Jason S. VERIFIED CUSTOMER
Kyle is the best customer rep in the world!
11/15/2025
Maria H. VERIFIED CUSTOMER
Kyle is very good in updating the status of the vehicle. He responds immediately to my text. He is an excellent representative of Genesis Motors.
11/14/2025
Deon R. VERIFIED CUSTOMER
Service was good but would be nice to have loaner car. But if it a loaner car Uber was ok
11/14/2025
Daniel Y. VERIFIED CUSTOMER
Job was done sooner than expected!
11/13/2025
Modupe G. VERIFIED CUSTOMER
Kyle was wonderful and helpful as always. Was patient and went above and beyond.
11/13/2025
Archana K. VERIFIED CUSTOMER
Kyle was great. Good customer service and was very friendly and helpful. My only dissatisfaction is that the brakes on my car still make noise when reversing and braking. I mentioned it during my visit and was just told to have the brakes cleaned if and when I get my car detailed.
11/13/2025
Dana P. VERIFIED CUSTOMER
Kyle was kind, efficient and knowledgeable. He is professional but yet made the entire service experience personal and simple. Kyle is a fantastic representative of Norm Reeves Genesis and is a true asset to your team.
11/13/2025
Anita R. VERIFIED CUSTOMER
Customer service was excellent.
11/13/2025
Jerry F. VERIFIED CUSTOMER
Kyle is excellent and very responsive.
11/13/2025
Shawn C. VERIFIED CUSTOMER
Quick and easy
11/13/2025
Patricia Y. VERIFIED CUSTOMER
Pleasant, helpful, easy to speak with.
I did enjoy reading the architecture books on the coffee tables.
Very beautiful waiting room.
11/13/2025
Susan K. VERIFIED CUSTOMER
Service I received on my car was great!
Thank you
11/12/2025
Eugene P. VERIFIED CUSTOMER
The problem is better about 50%, still not fixed. Worse, the button on the hatch to close and lock the car now does not work at all.