Young lady service staff was excellent in all respects!! I would prefer her assignment to my next service visit!!
5/9/2024
Froilan M. VERIFIED CUSTOMER
Kyle provided excellent customer service and made sure all my questions answered
5/9/2024
Patricia K. VERIFIED CUSTOMER
You send too many surveys
5/9/2024
Daniel P. VERIFIED CUSTOMER
I appreciate service provided by Mariela Valdez.
5/9/2024
Ben P. VERIFIED CUSTOMER
Kyle was very nice and helpful and a pleasure to work with. And we were very satisfied with the service.
5/9/2024
Rudy T. VERIFIED CUSTOMER
We are seriously considering trading in our vehicle for the 2025 G90
We had a very positive service experience. We were kept aware of scheduling with pickup times. Car delivered timely and clean with clear explanation of service.
5/9/2024
Won Hee. VERIFIED CUSTOMER
I had very bad experience with Mariela Valdez. She confirmed that service department checked my car but couldn't find any problem even though I showed her the problem in front of her. Also normally after the service my car was cleaned except this time. She kept telling me my car was already cleaned the day before even thogh there were white writing mark on the window, alot of dirt inside and outside of my car. I have all pictures. I asked her to check my tire. She said there is no problem. But the air is still leaking. Normally I get a paper after the service. This time nothing. She gave me my key and uncleaned my car. No explanation. Very bad experience ever.
5/8/2024
Manuel U. VERIFIED CUSTOMER
It’s Always a pleasure to take my car for service.Kyle is a an excellent representative of Genesis and Norm Reeves. He explains every detail of your service, always keeping me updated with everything that needs to done to my car.
Excellent service!!
5/8/2024
Devon S. VERIFIED CUSTOMER
Mariela was absolutely fantastic throughout this service. She was responsive to every request; kept me in the loop at every stage and referred me to additional services i wanted. Completely satisfied!!
5/6/2024
Darwin A. VERIFIED CUSTOMER
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5/5/2024
Arthur Z. VERIFIED CUSTOMER
Kyle has been amazing each time I have been there! Excellent work!
5/4/2024
Cecilia L. VERIFIED CUSTOMER
Kyle is professional, very nice, knowledgeable, helpful, friendly, capable, dependable, courteous and get things done right.
5/4/2024
Susan K. VERIFIED CUSTOMER
Very friendly & nice service!
I’m very happy with the service I received today!
Thank you
5/4/2024
Rick B. VERIFIED CUSTOMER
Overpriced for the service recieved
5/4/2024
Mike H. VERIFIED CUSTOMER
Kyle was great, did the best he could.
5/3/2024
Sue C. VERIFIED CUSTOMER
It was a great experience. Mariela was excellent
5/3/2024
Daniel C. VERIFIED CUSTOMER
Kyle genuinely has the customer's interest at heart.
5/3/2024
Judy L. VERIFIED CUSTOMER
I appreciate the ride to work and back.
5/3/2024
Alexis S. VERIFIED CUSTOMER
Kyle is courteous and easy to work with. Very professional and explains thoroughly the service to be performed. Car loaner was ready as promised.
5/2/2024
Sherri G. VERIFIED CUSTOMER
Mariela was great! She listened to what was important to me, and I was finished with in the time she said. She informed me as to how to get the most from scheduling future appointments. I felt she cared about my experience with Genesis.