Kind and excellent service by Kyle and answered all the questions that I asked.
It's not related to Kyle's service. But I am VERY VERY DISAPPOINTED about the A/C issues that I had with the brand new car that I got on November 29th 2024. I hope that I can hear back from the Genesis HQ about how could this happened.
12/29/2024
Alana M. VERIFIED CUSTOMER
I waited over 10 minutes for someone to approach me for my scheduled service and had to wave someone down. Once someone arrived everything went smoothly and he was able to assist me without further issue.
12/29/2024
Linda W. VERIFIED CUSTOMER
Mariela is an exceptional Genesis Service Department representative. She was professional, personable, and efficient.
12/29/2024
Douglas N. VERIFIED CUSTOMER
Mariela was awesome. She went out of her way to help me get my service completed. Extremely happy with the outstanding service at Norm Reeves Genesis.
12/29/2024
Mark S. VERIFIED CUSTOMER
Good service kept me informed of what was going on with my vehicle finished in a reasonable time
12/28/2024
William C. VERIFIED CUSTOMER
Kyle was great. Had my service done faster than estimated. Took care of everything.
12/28/2024
Tisha N. VERIFIED CUSTOMER
I was very happy with the quick response to help me when I arrived. The person who helped me was very friendly and explained everything very well.
12/23/2024
Stanley N. VERIFIED CUSTOMER
Mariela provided excellent service. Provided answers and next potential steps to concerns that I have about my car.
12/22/2024
Sondra V. VERIFIED CUSTOMER
Kyle went above and beyond. I am completely satisfied by the care I received concerning my vehicle. I was stuck at work and he delivered my vehicle to me. Thanks Kyle. I also had to deal with one of the porters who I wish I could remember his name. He was so polite and assisted Kyle to take me to work in a timely manner. So pleasant and I bet one day he will make a wonderful advisor.
12/22/2024
Kimberly M. VERIFIED CUSTOMER
Picked it up and dropped it off on time. In fact he was flexible and dropped it a little later for me as requested.
12/21/2024
Larry M. VERIFIED CUSTOMER
The gas smell from replacing the fuel recall is still in the car. Would have thought it could have been cleaned to eliminate it.
12/20/2024
David T. VERIFIED CUSTOMER
Mariela is a great representative for your dealership. She is professional and very personable.