Kyle is very professional and helpful. He is a car guy who knows his stuff. Always helpful.
2/10/2025
Barry K. VERIFIED CUSTOMER
You guys rock, great service! Please say hi to Issac for me
2/8/2025
Thomas G. VERIFIED CUSTOMER
The mechanical service seems fine, but getting updates from Kyle was not good, when he did text me, I would answer and ask for further information, but the response would takes days. We had a dent repaired on a door, and new paint damage was found elsewhere that wasn't there prior to having the car serviced. I had to ask what service was performed because Kyle never told me. Lastly, it seemed that the service took too long.
2/8/2025
Jeff S. VERIFIED CUSTOMER
We were expecting the car to be returned the same day, but received no communication when the car wasn't returned at the end of the first day.
2/8/2025
Dong K. VERIFIED CUSTOMER
I appreciate that the service team did their best to solve the problems even though it took longer than expected. Thanks again.
2/7/2025
Frank C. VERIFIED CUSTOMER
Everything interaction and the technology were top notch.
2/7/2025
Jayne P. VERIFIED CUSTOMER
Yes. Waited a bit to get my car after they cashed me out.
2/6/2025
Norma W. VERIFIED CUSTOMER
It was very nice to work with your team
2/6/2025
Young David. VERIFIED CUSTOMER
Thanks
2/6/2025
Eric F. VERIFIED CUSTOMER
She is always great. Professional and helpful
2/5/2025
Stephen M. VERIFIED CUSTOMER
Edwin was honest and helpful!
2/5/2025
Junghee C. VERIFIED CUSTOMER
she so kind
2/3/2025
Rhonda G. VERIFIED CUSTOMER
Customer service was exceptional.
2/2/2025
Rhonda F. VERIFIED CUSTOMER
I've only had my car 4 months and it's already given me issues...I never got a loaner car so I had to miss 2 days of work..
2/2/2025
Saana P. VERIFIED CUSTOMER
Both he and Mary gave exceptional service; they were attentive with my questions and provided additional information and guidance regarding future service inquiries.
2/1/2025
Steve H. VERIFIED CUSTOMER
Good service but cost is too much high.
2/1/2025
Young L. VERIFIED CUSTOMER
I I came in without an appointment, but you solved my car problem quickly.
2/1/2025
Michael W. VERIFIED CUSTOMER
Excellent service support , timeline completion and expeditiously communicated completion
2/1/2025
Colleen C. VERIFIED CUSTOMER
Great customer service!
1/31/2025
Christine E. VERIFIED CUSTOMER
Edwin went above and beyond my expectations! The service department at Norm Reeves Genesis of Cerritos is exceptional and impressive.
Thank you,
Christine E