Mariela was on it from A to Z and provided feedback through the entire process. A true professional.
1/25/2025
John S. VERIFIED CUSTOMER
Great and quick service.
1/25/2025
Amy C. VERIFIED CUSTOMER
I am very satisfied with service that was handled by Edwin. He was kind and very helpful with all of my questions and my needs.
However my car wash wasn’t the greatest but all other service was good.
1/24/2025
Rifat R. VERIFIED CUSTOMER
As usual, Mariela is very thorough, prompt, efficient and very professional. She explains everything and makes sure everything is done as required. Her communications throughout the process are very much appreciated Rifat
1/24/2025
Kaitlyn C. VERIFIED CUSTOMER
Kyle Predmore was absolutely fantastic. He walked me through the service and answered all of my questions.
1/24/2025
Yung Sik. VERIFIED CUSTOMER
Excellent
1/23/2025
Stephanie H. VERIFIED CUSTOMER
Thank you! I have received excellent service at your dealership and I appreciate it!
1/22/2025
Chongbae L. VERIFIED CUSTOMER
My GV70 electrified issue of lost range since the recall campaign done a couple of weeks ago. I am used to ne able to charge 220 miles before, now it is only 196 miles. The visit last Monday did not address the issue. Mary is very courteous and kind though.
1/22/2025
Robert L. VERIFIED CUSTOMER
Kyle was helpful as always. Timing of the service was in line with the estimate he gave me when I brought the car in.
1/22/2025
Esther C. VERIFIED CUSTOMER
Service peoples were so professional!!!
1/22/2025
Paul C. VERIFIED CUSTOMER
Thank you to Edwin at Norm Reeves Cerritos Genesis. He is the kind of guy you hope to have when dealing with car service. He’s knowledgeable, professional, friendly, and 100%+ customer service oriented. He made our experience seamless, pleasant and corrected our car’s issues. We could not have asked for more.
1/22/2025
Jin Ha. VERIFIED CUSTOMER
Thanks!
1/22/2025
Jae Hwa. VERIFIED CUSTOMER
Kyle was very professional and friendly.
Thanks again for the great service!
1/22/2025
Ann A. VERIFIED CUSTOMER
Thank you
1/20/2025
Esteban R. VERIFIED CUSTOMER
Yes overall happy with my experience with my advisor and love that they washed my car no charge inside and out.
1/20/2025
Shi L. VERIFIED CUSTOMER
Excellent overall experience. Special recognition out to service advisor Kyle, he is simply fantastic!
1/19/2025
Lavyddya A. VERIFIED CUSTOMER
Kyle was great as always.
1/19/2025
Natalie R. VERIFIED CUSTOMER
He was professional and a delight to work with.
1/19/2025
James S. VERIFIED CUSTOMER
Will be happy to take survey. We're very happy with Kyle & genesis service department.
1/19/2025
Firas S. VERIFIED CUSTOMER
Great job on the detailing and ceramic coating,
Thank you!