Sometimes reply to a message took several request over few days.
1/4/2025
Vivian L. VERIFIED CUSTOMER
Excellent and attentive
1/4/2025
Dennis A. VERIFIED CUSTOMER
Edwin did a great job of communicating with me regarding status of my car.
1/4/2025
Fernie H. VERIFIED CUSTOMER
Thank you Edwin
1/4/2025
Francisco J. VERIFIED CUSTOMER
Very happy, Edwin was knowledgeable and respectful. I am glad he helped us that day.
1/4/2025
Gary J. VERIFIED CUSTOMER
All went well in a timely manner.
1/4/2025
Rexford D. VERIFIED CUSTOMER
Some other best service I have had.
1/2/2025
Manuel U. VERIFIED CUSTOMER
Kyle is the best!!
1/1/2025
Alejandra J. VERIFIED CUSTOMER
Great service
1/1/2025
Brian K. VERIFIED CUSTOMER
Did not get a car wash.
1/1/2025
Rogelio O. VERIFIED CUSTOMER
Amazing Service!
12/30/2024
Jerry C. VERIFIED CUSTOMER
Great service, thank you!
12/30/2024
Steven A. VERIFIED CUSTOMER
Mariela was excellent.
12/30/2024
James W. VERIFIED CUSTOMER
Kind and excellent service by Kyle and answered all the questions that I asked.
It's not related to Kyle's service. But I am VERY VERY DISAPPOINTED about the A/C issues that I had with the brand new car that I got on November 29th 2024. I hope that I can hear back from the Genesis HQ about how could this happened.
12/29/2024
Alana M. VERIFIED CUSTOMER
I waited over 10 minutes for someone to approach me for my scheduled service and had to wave someone down. Once someone arrived everything went smoothly and he was able to assist me without further issue.
12/29/2024
Linda W. VERIFIED CUSTOMER
Mariela is an exceptional Genesis Service Department representative. She was professional, personable, and efficient.
12/29/2024
Douglas N. VERIFIED CUSTOMER
Mariela was awesome. She went out of her way to help me get my service completed. Extremely happy with the outstanding service at Norm Reeves Genesis.
12/29/2024
Mark S. VERIFIED CUSTOMER
Good service kept me informed of what was going on with my vehicle finished in a reasonable time
12/28/2024
William C. VERIFIED CUSTOMER
Kyle was great. Had my service done faster than estimated. Took care of everything.
12/28/2024
Tisha N. VERIFIED CUSTOMER
I was very happy with the quick response to help me when I arrived. The person who helped me was very friendly and explained everything very well.