Edwin was wonderful! He updated me regularly and did the best he could to provide me with quick and thorough service. His communication with me was appreciated greatly.
11/30/2024
Pamela J. VERIFIED CUSTOMER
I love the service I get at Norm Reeves Genesis everyone was especially helpful he made it his duty to get me out and the shortest amount of time I'm recommending Genesis Cerritos to all of my friends and family thank you for your great service
11/29/2024
David R. VERIFIED CUSTOMER
Mariela's custom service was outstanding. She explained the performed repair in detail and answered all my questions. Job well done.
11/29/2024
Xianren L. VERIFIED CUSTOMER
just great
11/28/2024
Chulkyu L. VERIFIED CUSTOMER
After the service, and drove back to home, I realized my front bumper was damaged.
11/28/2024
Mignon D. VERIFIED CUSTOMER
Yes, I was very satisfied with the service that was provided for me everyone is very professional at the Cerritos location and have very good customer service
11/28/2024
Romus W. VERIFIED CUSTOMER
Okay pleased with the experience.
11/28/2024
Allan K. VERIFIED CUSTOMER
Very expedient, courteous and professional
11/27/2024
Leonard F. VERIFIED CUSTOMER
Service was A+
11/27/2024
Richard F. VERIFIED CUSTOMER
Great customer service
11/27/2024
Manuel E. VERIFIED CUSTOMER
Kyle was great , but majority of your staff at Cerritos Norm , are really rude and non desiring to help your customers.
Sincerely, i came to this location with an incident involving damage , with me proving that it was cause due a repair on the AC realized in this location, the first answer was primal to point me as guilty when the facts of the damages shows different .
11/26/2024
Tracey H. VERIFIED CUSTOMER
Thank you Edwin
Great customer service
11/25/2024
Elia S. VERIFIED CUSTOMER
Yes, I was very satisfied. Mariela answered all my questions n she’s a sweet heart. I enjoyed talking to her.
11/25/2024
Gail L. VERIFIED CUSTOMER
Kyle is great
11/25/2024
Marisa B. VERIFIED CUSTOMER
Mariela has always been excellent
11/24/2024
Estefany R. VERIFIED CUSTOMER
Kyle has a good vibe welcoming, friendly and very efficient.
11/24/2024
Miguel M. VERIFIED CUSTOMER
Great and timely service! Thank you!
11/24/2024
Donn L. VERIFIED CUSTOMER
I was greeted properly when I arrived. Edwin completed the paperwork and took me to my loaner car promptly. It would advise me when my car was ready.
11/23/2024
Carl L. VERIFIED CUSTOMER
Exceptional Service Advisor. Was very professional, always updated me what was going on and work was done in a timely manner. Great associate!