Mariela provided excellent service. Provided answers and next potential steps to concerns that I have about my car.
12/22/2024
Sondra V. VERIFIED CUSTOMER
Kyle went above and beyond. I am completely satisfied by the care I received concerning my vehicle. I was stuck at work and he delivered my vehicle to me. Thanks Kyle. I also had to deal with one of the porters who I wish I could remember his name. He was so polite and assisted Kyle to take me to work in a timely manner. So pleasant and I bet one day he will make a wonderful advisor.
12/22/2024
Kimberly M. VERIFIED CUSTOMER
Picked it up and dropped it off on time. In fact he was flexible and dropped it a little later for me as requested.
12/21/2024
Larry M. VERIFIED CUSTOMER
The gas smell from replacing the fuel recall is still in the car. Would have thought it could have been cleaned to eliminate it.
12/20/2024
David T. VERIFIED CUSTOMER
Mariela is a great representative for your dealership. She is professional and very personable.
12/20/2024
Ellice M. VERIFIED CUSTOMER
Thank you Mary for all of your help!
12/20/2024
Aisha S. VERIFIED CUSTOMER
I love my GV80 and I want the best service for it. I have always been pleased with Norm Reeves Genesis of Cerritos and the customer service that I receive from Kyle. I have also recommended Norm Reeves Genesis of Cerritos & Norm Reeves Hyundai Cerritos to my family and friends that drive either a Genesis or Hyundai.
12/19/2024
Kang Ho. VERIFIED CUSTOMER
Thanks, Kyle!
Happy holidays!
12/19/2024
Thomas G. VERIFIED CUSTOMER
Kyle is an excellent manager. He is always prfessional and makes the customer wdcole.
12/19/2024
Larry C. VERIFIED CUSTOMER
As usual, Kyle met me at the Service drive-through and it was flawless from that point until I got my car back, clean and shiny all polished up.
Kyle is aN excellent ambassador for the best Genesis dealer in the southland. Not only does he represent the business in an extremely positive way, he is so positive and just an around great individual.
Thank you for having Kyle and I will always always come to him for my service.
Thank you
Larry C
12/19/2024
Vernon S. VERIFIED CUSTOMER
I brought my 2023 Genesis GV 80 in for a routine oil change. When I got home, I discovered that the service technician over-filled the oil in my car. So I had to bring it back a second time to drain the oil system and put the proper amount of oil in my vehicle.
12/19/2024
Jin L. VERIFIED CUSTOMER
Good
12/19/2024
Debbie A. VERIFIED CUSTOMER
Thank you! Kyle provided exceptional customer service. He is friendly, professional and very helpful.
12/18/2024
Emily N. VERIFIED CUSTOMER
Kyle was great. He took care of all my concerns, and delivered the car in great time. Kudos to all. Can't wait for the new dealership location in Cerritos, CA
12/18/2024
Jaime S. VERIFIED CUSTOMER
Very happy with the service Kyle provided.
12/18/2024
Niki F. VERIFIED CUSTOMER
Edwin was excellent to work with. Very professional he reviewed all the concerns I have/had with my car. My car was ready earlier than I expected and getting the loaner car was very easy and convenient. I highly recommend Edwin! Thank you Niki F
12/18/2024
Julia Y. VERIFIED CUSTOMER
Edwin Rivas was very knowledgeable about services needed for my GV80
12/16/2024
(Company) M. VERIFIED CUSTOMER
good service
12/16/2024
Beatrice T. VERIFIED CUSTOMER
Very Good Service and explanation of service was given.
12/15/2024
Cecilia L. VERIFIED CUSTOMER
I would like to give 5 stars to Kyle for his outstanding performance. He is friendly, kind, patient, thorough, professional, efficient, thoughtful and dedicated to his job. I would also like to give 5 stars to Master Technician Alfonso for his outstanding performance and an exceptionally job well done.