The car looks great, except for one spot, where bird poop is still visible and rough to the touch. I texted a picture when I noticed as I got home but got no answer. I wanted to confirm that the protective coat got reapplied, but it was reapplied on top of the bird poop.
Let me know where I need to send the picture.
Antoine
10/25/2024
Juventino Jr. VERIFIED CUSTOMER
Edwin Rivas was a very courteous, respectful and knowledgeable Customer Service Representative. He communicated all aspects of my cars repair and was very helpful. Edwin also facilitated the extra time needed for the loaner car. The car is operating well and am satisfied with Genesis’ Service Department.
10/25/2024
Michael R. VERIFIED CUSTOMER
Impressive service.
10/25/2024
Laura H. VERIFIED CUSTOMER
All our questions were answered and we are completely satisfied.
10/25/2024
Woojin L. VERIFIED CUSTOMER
It was really amazing experience with Edwin. I am so glad that I could have my car back within a week after full maintenance service. The process was transparent, allowing me to have a better understanding of what I need to fix and replace. Moreover, he prepared a loaner car right after dropping off my vehicle in the service center. Having a loaner car made my life easier during the maintenance time. Thank you so much!
10/25/2024
Arun V. VERIFIED CUSTOMER
Kyle was professional, knowledgeable about the service needed, had a forever smile, and handled my job with utmost expediency. Made me feel precious customer.
10/24/2024
Kevin Y. VERIFIED CUSTOMER
Kyle sets himself apart by his caring, attention to detail and Can Do attitude.
The best!
10/24/2024
Timothy C. VERIFIED CUSTOMER
Mary was an absolute pleasure to work with. She did her best to get the best pricing for our services and has such a positive and friendly attitude during our entire time there.
10/24/2024
Cindy L. VERIFIED CUSTOMER
Well done
10/24/2024
Darelyn D. VERIFIED CUSTOMER
Very satisfied with my service
10/23/2024
Harold R. VERIFIED CUSTOMER
Thank you….
10/23/2024
Warren M. VERIFIED CUSTOMER
Service was done and a timely matter as always I really appreciate the way they clean my car as well.
10/22/2024
Pamela J. VERIFIED CUSTOMER
Mariela was very very helpful this morning I love the customer service I always receive from Genesis thank you
10/22/2024
Michael M. VERIFIED CUSTOMER
Really appreciated the thoroughness and professionalism that Mariela and the team provided
10/20/2024
Chan K. VERIFIED CUSTOMER
Edwin was such a pleasant young man to work with. Not only was he very friendly by asking me and my mother about us, he told us about himself and his son.
My mother was nervous about having to drive an unfamiliar loaner car and he took the time to show her where all the switches, buttons and controls were. He even made sure she was comfortable by going over it with her a second time.
We were extremely pleased with Edwin’s professionalism!
10/20/2024
Will E. VERIFIED CUSTOMER
As always, Mary, and the rest of the team, too, we're a pleasure to work with.
10/19/2024
Ben P. VERIFIED CUSTOMER
Kyle and your employees did a great job
10/19/2024
Larry L. VERIFIED CUSTOMER
Mariela does a great job. She’s very quick to respond and she lets you know what’s happening along the way. I’ve been completely satisfied with every encounter I’ve had with her. I would wholeheartedly recommend her to my family and friends