Poor communication and follow up
Larry zucker
****-****-xxxx
11/6/2024
Carol P. VERIFIED CUSTOMER
My service was completed exceptionally. My car came back in excellent condition.
Thank you Edwin.
11/6/2024
Alice J. VERIFIED CUSTOMER
Kyle was great in providing updated information and making sure all services were properly handled.
11/6/2024
Edith F. VERIFIED CUSTOMER
Muy buena atención
11/6/2024
Roshan K. VERIFIED CUSTOMER
Edwin was awesome and I’m extremely happy with the service.
11/6/2024
Taisha O. VERIFIED CUSTOMER
Kyle was great. Professional, responsive, and accommodating. I really appreciate all of his efforts.
11/6/2024
Gayle K. VERIFIED CUSTOMER
Edwin took very good care of us and went above and beyond to make sure we were satisfied.
11/4/2024
Judy R. VERIFIED CUSTOMER
Kyle was great in dealing with my concerns and arranging for my car to be picked up after the service department was closed. But the staff when I came to pickup the car on Saturday couldn't have cared less. The girl that was on the Genesis side of sales couldn't stop looking at her phone for one second. I like my car and would buy another one, but not from her. At least the manager from the Hyundai side was helpful.
11/4/2024
Debbie M. VERIFIED CUSTOMER
The recall on my vehicle was not able to be fixed due to apparent internet issues which means I have to bring it back again. Very inconvenient. Kyle however was awesome.
11/3/2024
Martin U. VERIFIED CUSTOMER
Edwin is consistently polite and professional
11/3/2024
Christine A. VERIFIED CUSTOMER
What a great first service experience with Genesis! Thank you!
11/3/2024
Pipat P. VERIFIED CUSTOMER
Mary had been so helpful since I bought the car
AAA+
11/2/2024
Paul V. VERIFIED CUSTOMER
Mary is the best thank you
11/2/2024
Sharon K. VERIFIED CUSTOMER
Very nice
11/1/2024
Jesus U. VERIFIED CUSTOMER
As always, great service and punctuality. Very informative and flexible with scheduling. Its always great customer service.
11/1/2024
Lori Beth. VERIFIED CUSTOMER
Absolutely. Kyle is a great asset at Genesis. Hope you take good care of him
11/1/2024
Charles S. VERIFIED CUSTOMER
Ed was highly professional answer all my questions was an excellent employee
11/1/2024
Anita W. VERIFIED CUSTOMER
As always Mariela offered excellent customer service and care. Answered my questions without hesitation.
Thank you so much Mariela
10/31/2024
Justin S. VERIFIED CUSTOMER
Would have preferred better updating on the status of my request.
10/31/2024
Paul D. VERIFIED CUSTOMER
I was told I needed my power steering fluid changed, I told the service guy I only had 15,500 mi on the car. (GV80) HE SAID THEY USUALLY DO AT 15,000!!
WHEY DO YOU GUYS CONDONE SUCH TREATMENT ?
MARY DUDNT CALL ME BACK.