My repair was completed before anticipated. They also loaned me a car without me asking
10/3/2024
Judy F. VERIFIED CUSTOMER
The service I received, from the moment I pulled onto the lot, was GREAT! Edwin is extremely professional and kept me up to date with everything about my car. I am extremely happy with the service I received.
10/3/2024
Coleen W. VERIFIED CUSTOMER
Mariela was very professional and helpful. We were very pleased with her service.
9/30/2024
Xianren L. VERIFIED CUSTOMER
great service. Edwin was great and helpful.
9/29/2024
Irene T. VERIFIED CUSTOMER
Mariela was awesome!
9/29/2024
Adelardo R. VERIFIED CUSTOMER
excellent service
9/29/2024
Bershtel Enterprises. VERIFIED CUSTOMER
Had to wait 20 minutes for my car AFTER I paid. Really?
9/28/2024
Charles L. VERIFIED CUSTOMER
Edwin was very professional and made me feel comfortable with the service that I received from Norm Reeves Genesis of Cerritos.
9/27/2024
Brandon P. VERIFIED CUSTOMER
Kyle Predmore once again made my experience beyond great and stress free. He is an ideal employee any company would want and beyond. Kyle was very welcoming and accommodating. 10/10
9/26/2024
Brian G. VERIFIED CUSTOMER
Excellent Service…
9/26/2024
John K. VERIFIED CUSTOMER
Great service!
9/26/2024
Sheri H. VERIFIED CUSTOMER
Mariela was nice. Service was fairly smooth. Everyone was nice.
9/26/2024
Oved A. VERIFIED CUSTOMER
Timely and courteous service
9/26/2024
Il Sok. VERIFIED CUSTOMER
Long wait time without giving any update . I approached one of the rep standing by to get my car if it’s ready. Apparently it was ready so I drove off.
9/26/2024
Shikhil S. VERIFIED CUSTOMER
There was no follow up on the issues I reported. I had to contact the advisor to find out what was going on. Wheel alignment was recommended but not explained why it was recommended. Overall, I got the feeling that there was a lack of interest or concern in addressing the issues I was having. I had to talk to the assistant manager on one of the issue. That was somewhat helpful but did not completely met my expectations
I was hoping that Genesis as a car company would differentiate itself from other companies in customer service. But in my opinion, I did not see any difference in how this service was handled. A bit disappointing.
9/25/2024
John S. VERIFIED CUSTOMER
He is very professional and I will recommend to friends and family
9/25/2024
Mark F. VERIFIED CUSTOMER
Kayle is the best service advisor I have ever had
9/25/2024
Tina D. VERIFIED CUSTOMER
Thank you Edwin Rivas for your exceptional customer service.