Q, thank you for your kind and calm disposition. Although, there was a rough start and the other employee was extremely disrespectful and rude, I can not commed you enough on your customer service skills.
You handled everything with professionalism and kindness. You were able to bring me back to center despite the hiccup. You made sure my concerns were addressed and resolved in a prompt manner.
Respect and professional communication goes a long way, and you my friend, excelled in both.
Thank you, sincerely.
5/16/2026
Cassandra V. VERIFIED CUSTOMER
Four hours for an oil change with appointment
5/16/2026
David B. VERIFIED CUSTOMER
Karina is very helpful n took care all of our concerns as she know we are going on a long road n addresses all our needs. She is a super star wen it comes to service. Juz live the Toyota crew n service crews.
5/15/2026
Dmitrii R. VERIFIED CUSTOMER
Jessica Herrerias was great to work with. Everything was smooth, communication was clear, and the service was done faster than I expected. She explained everything and made the whole process easy and stress-free. Really appreciate the help great experience overall.
5/15/2026
Robert W. VERIFIED CUSTOMER
Drop off and pick up were fast.
5/15/2026
Kim A. VERIFIED CUSTOMER
Denise did a great job. She was very informative, knowledgeable Anne courteous. Kept me up date on progress and recommendations. Thanks very much! The whole team was great. Joseph was very nice when I came in.
5/15/2026
Nikki N. VERIFIED CUSTOMER
I had an excellent experience with Q Holt. He did a really great job explaining to me the status of my car and any of additional services I needed. Q Holt did a great job.
5/15/2026
Zaira R. VERIFIED CUSTOMER
Had an appointment at 9:15am. Took my 2025 4runner for maintenance and to check squeaky breaks again. Brake parts have already been replaced 2 months. I got a text from advisor that vehicle was ready at 4:45pm , got there at around 5:10pm. Advisor had already left when I picked up my vehicle. Only received repair notes but nothing was explained about my brakes except for a note that states that a case was opened and is under investigation. No follow up guidance or further information on the next steps given. Not very gold star service.
5/14/2026
William Melvin. VERIFIED CUSTOMER
Job well done! Thank you!
5/14/2026
Fazhi Y. VERIFIED CUSTOMER
Vever good
5/14/2026
Christopher C. VERIFIED CUSTOMER
Quick and really liked the text for updates
5/14/2026
Djalil R. VERIFIED CUSTOMER
My appointment was at 10:30 am. I showed up at 10:22. Waited over 20 minutes . Q did not help me. I had to ask for assistance. If it wasn’t for service advisor Karina Villatore, I would have not visited the dealership for any service again. My previous experience wasn’t good either. But thanks to Karina professionalism and kind approach, she made everything right. Please acknowledge her. Thanks to her I will be back.
5/14/2026
Axciriz G. VERIFIED CUSTOMER
I took my car in to for an oil change in Saturday May 9th. A few days later I realized that my wheel lock key is missing along with my original dealers manual black case holder.
5/14/2026
Douglas G. VERIFIED CUSTOMER
Jessica always does outstanding work and keeps the well informed.
5/14/2026
Gregory M. VERIFIED CUSTOMER
Rosalind consistently ensures that my car operates in top condition. Her dedication, skill, and attention to detail makes her and exceptional asset to Norm Reeves. She exemplifies outstanding customer service and deserves the highest recognition.
5/14/2026
Sharmeen M. VERIFIED CUSTOMER
Service was quick and staff was friendly. Thanks!
5/14/2026
Juan F. VERIFIED CUSTOMER
Todo es satisfactorio gracias por su buena atención
5/13/2026
Kari B. VERIFIED CUSTOMER
I bought my truck at Norm Reeves November 2015. I have had all the service performed on my truck at Norm Reeves (minus tires). I like going to a service shop that I know and trust. My truck was towed to NR after hours (shortly after the maintenance shop had closed) and Q greeted me and assured that my truck would be seen the following day.