This is the third time that I have had Angelo as my manager. He is great. Besides being friendly and efficient, he keeps me in contact with the progress of my repairs and make sure that I know exactly what’s going on.
5/13/2026
Olga Myrtha. VERIFIED CUSTOMER
There was a large amount of cars before mine and it only took about 20minutes, tires weren’t even checked I even have doubts the oil was changed. Service advisor didn’t give any info he he just said it would take around 1 hour and a half when I was just walking outside 20 minutes later noticed my car was just sitting outside I asked if they were done workers said yes.
5/13/2026
Tammy D. VERIFIED CUSTOMER
Had a 7:15am appointment and didn't meet our person until 7:30am. We were on a schedule that morning morning. Disappointing.
5/13/2026
Brittanee R. VERIFIED CUSTOMER
Joshua was very kind and professional. He took time to explain the work that was done to the car and explained things perfectly. He was probably the best representative I’ve worked with at Norm Reeves. He helped locate my car after my service - which no one has done. Very satisfied with his service
5/13/2026
Halima M. VERIFIED CUSTOMER
Absolutely wonderful, she was kind and helped me out when I had a question. I appreciated it
5/13/2026
Mario B. VERIFIED CUSTOMER
Excellent service and atension
5/12/2026
Healthright 3. VERIFIED CUSTOMER
Thank you
5/12/2026
Ragip Y. VERIFIED CUSTOMER
Everything is Good
5/12/2026
Nika S. VERIFIED CUSTOMER
I am very disappointed with the repeated visits and lack of resolution. My first visit was for a tire warranty replacement after a tire had popped and previously been plugged. During that visit, I was told the technician broke my tire sensor and that it was being replaced, which explained the additional delay after I had already waited 2 hours and 25 minutes. On my second visit, the sensors were checked because none of my tires were reading pressure, and I was told the issue should resolve after 100–200 miles. I have now exceeded that mileage, and I still do not have pressure readings on any tire.
While my service provider has been kind and apologetic, I am frustrated that this issue was caused by a technician mistake and still has not been resolved after multiple trips. Each visit requires me to take time off work and arrange my day around the dealership, which is very inconvenient. I would appreciate prompt resolution and a clear explanation of what will be done to fix this problem.
5/12/2026
Yassaman S. VERIFIED CUSTOMER
Your prices are too high. Changing a light shouldn't cost $100.
5/12/2026
Raul R. VERIFIED CUSTOMER
Robert is a great service advisor ever
5/11/2026
Nancy T. VERIFIED CUSTOMER
I waited over two hours for a tire replacement. Then I was told they couldn’t find the hole. It was clearly marked. Toyota didn’t have the tire in stock. I was asked to come back in the morning…. 8:30…. I did…. another 45 minutes in waiting room. Oh it hadn’t been delivered yet. Come back at 11:30. I came back, the tire was mounted and I was told I needed to pay. Michael Hayner instructed the service person to talk to Service Mgr. He took care of it! Thank you
Customer service not so great!! Service manager was great. Michael Hayner Great, he sold me the car and then stood behind his word.
I love my 2026 Rav4…. A little coaching for service staff? :)
5/11/2026
Marcia T. VERIFIED CUSTOMER
I felt like I didn’t really matter to the guy working on my car. He never called me to discuss issues with brakes , so I didn’t know what “had” to be done asap , and what could wait until payday. I used to love bringing my car to you guys at Toyota dealer , but not now. Didn’t feel like anyone cared about me as a customer.
5/10/2026
Gene B. VERIFIED CUSTOMER
John listened to my requests, understood them and proceeded.
5/10/2026
Maria R. VERIFIED CUSTOMER
Excelente Service
5/10/2026
Erendira M. VERIFIED CUSTOMER
I really feel confident with Denise. Ever since I found her at Toyota, I've been coming to see her regularly. I trust her completely with all my cars. Thank you for having such an incredible person on your team!
5/10/2026
Daryl L. VERIFIED CUSTOMER
She is terrific
5/10/2026
Cayla V. VERIFIED CUSTOMER
He was very nice!
5/10/2026
Aida V. VERIFIED CUSTOMER
Robert was professional and friendly. We had an unplanned upgrade that took longer than planned and he showed concern and offered an alternative solution for the wait. His care and concern was much appreciated.