Muy mal servicio de parte de la persona que me atendió nunca me mandó las recomendaciones del mecánico espere mucho tiempo ya que el no se comunicó conmigo cuando mi carro estuvo listo yo tuve que ir a checar que mi carro está afuera no se disculpó atendió a otra persona que estaba llegando antes que ami muy pero muy mal trato de este hombre no da buen servicio al cliente y por su culpa perdí una cita importante para mi
6/24/2026
Brian M. VERIFIED CUSTOMER
I didnt get a call back in a timely manner when my car service was completed. I went to the dealership and saw my car parked for pickup. I dropped my car off at 8 am and went to the dealership around 130pm. Ive been taking my car here for 9 years and it has always been ready by 1pm at the latest. I only got my oil and filter changed. Holt did say it was a very busy day. I always drop my car off between 7-8 am.
6/23/2026
Roy D. VERIFIED CUSTOMER
Fast service and quality service
6/23/2026
Mathew W. VERIFIED CUSTOMER
I scheduled an appointment with a 4-Hour window and dropped my car off at 9:00. I have two very young kids that are in Camp and when I went back at 215 to get my car they were just getting started on the service. I'm not blaming anyone and I wasn't mad but I feel like that kind of timeline is unacceptable. I had to ask them to stop the service Midway and put my car back together so that I could be on time picking both of my kids up for camp. As a single father scheduling my time is very important and a courtesy call in the morning to tell me that they were not going to be able to get to it would have helped me out a lot instead I sat around all day for 5 plus hours waiting for my car which was never actually serviced to fix the recall. Usually unsatisfied with my service at Toyota. This particular visit was an exception. Like I said a simple call in the morning to explain what have really helped me out a lot today.
6/23/2026
Nathan L. VERIFIED CUSTOMER
Took from 8 am to 6 pm as opposed to being told a 4 to 5 hour estimate. There were no status updates about the delay. I called 4 times and was not able to get anyone on the phone.
6/23/2026
Brian O. VERIFIED CUSTOMER
Provided me with excellent service.
6/23/2026
Hector E. VERIFIED CUSTOMER
When I checked in they changed my advisor and I requested her to be my advisor and she did a very good job especially with the pick up she was available right when I got there.
6/23/2026
Jay V. VERIFIED CUSTOMER
Excellent service. Rosalina was the best. Loved her.
6/22/2026
Andrea S. VERIFIED CUSTOMER
Q is always amazing and goes above and beyond. He’s the only reason why I keep coming back to your service department.
6/21/2026
David S. VERIFIED CUSTOMER
Excellent service and attention
6/21/2026
Joshua G. VERIFIED CUSTOMER
The best service I’ve ever had.
6/21/2026
Juan F. VERIFIED CUSTOMER
Everything is just great
6/21/2026
Charles P. VERIFIED CUSTOMER
Great job!!
6/21/2026
Juan L. VERIFIED CUSTOMER
Thank you Mr. Q. Holt as always you are the best excellent service ????
6/21/2026
Jorge P. VERIFIED CUSTOMER
Ms Rosalina Canez was very courteous and professional. She promptly assisted me upon arrival at Norm Reeves Toyota. Ms. Canez returned back my Toyota Prius Prime within the promised timeline. She brought to my attention a filter that had to be replaced. Ms. Canez also explained the condition of the car upon completion of the service. Keep up the great work!
6/21/2026
Douglas C. VERIFIED CUSTOMER
All good. Thanks, Angelo and everyone making the service an easy task.
6/20/2026
Evelyn C. VERIFIED CUSTOMER
????
6/20/2026
Erich C. VERIFIED CUSTOMER
My wife went in for the service today and gave her number after dropping off the car. The dealer called me while I was working and I didn’t answer therefore my wife waited nearly 5 hours while the car was done after 3.5 hours.
Secondly she was recommended a rear brake replacement but we had the breaks replaced at a different Toyota dealership last year. It’s not clear to me if each Toyota dealership sees the servicing from other dealerships tied to our vehicle but I am doubtful that the rear break pads have worn down enough to require replacement after driving 12,000 miles…
I believe the dealership purposefully tried to upsell her after having her wait an extra hour and a half because they didn’t use the phone number they took from her after she dropped off our car to tell her the service was complete…
We are looking at going to a different dealership
6/20/2026
Walter M. VERIFIED CUSTOMER
Rosalina is so amazing at her job. Makes me feel like family everytime I show up.
6/20/2026
Panfila V. VERIFIED CUSTOMER
While the service team and sales team were great (no complaints here), I’m quite disappointed in Toyota or maybe this branch. I was surprised that as a new customer of Toyota (having just purchased my first Toyota vehicle in February; I’m a former Nissan loyal buyer) this well-known company did not offer a complimentary car wash after my car was serviced. This really shocks and disappointments me! This is a typical service for Nissan or at least it was…can’t believe such a highly regarded company with the top rated vehicles can’t offer its customers this service…