Karina went above n beyond to help us . she even recommended tat Toyota will take care of the recall problem if the 2nd row seats . We are so happy tat she took care of all our needs n our van is in good hands now. Thank you Karina you are the best from setting up our appointments n took care of all our needs n answer all our questions .
5/19/2026
Vicky P. VERIFIED CUSTOMER
richard is the best ! Kept me updated with everything from beginning to the end! Would recommend Toyota & him to everyone
5/18/2026
Omar B. VERIFIED CUSTOMER
On 05/16/26 I brought my 2024 RAV4 (Invoice #1051972) for the 35K service. Immediately after, my LTA and Pre-Collision System showed malfunction warnings. When I reported it, the lights temporarily cleared on restart so the dealer dismissed me. The lights came back immediately while driving so I returned on my own. I was told it would take many hours for a full diagnostic. I was called to pick up the car only 2 hours later. The warning lights were cleared but the systems are still completely non-functional — Lane Center Assist, Lane Departure Alert, and Pre-Collision Brake are all inoperable. I have filed a complaint with Toyota Corporate (Reference #****-****-xxxx26). I expect a proper repair Thursday when I return from my trip.
5/18/2026
Jesus H. VERIFIED CUSTOMER
Your staff is amazing and professional!! Richard is caring and attentive to satisfying our needs.
5/18/2026
Arturo B. VERIFIED CUSTOMER
Great job ???? thank you for everything Angelo????
5/17/2026
Vladimir N. VERIFIED CUSTOMER
Hello. The work was completed quickly and to a high standard. Thank you.
5/17/2026
Roger P. VERIFIED CUSTOMER
I Spent more than 5 hours waiting time change the oil & cooling rotate the tires
5/17/2026
Dan D. VERIFIED CUSTOMER
Thank you Karina and Toyota for resolving g the issue!
5/17/2026
Arturo G. VERIFIED CUSTOMER
Service was what I was expecting: thorough, complete and all about the truck. Everything went well, facility was comfortable and clean, staff friendly and communicative. Well explained.
Only thing I would offer is that it took 1 hour and 50 minutes vice the advertised time of 1 - 1 half hour.
5/17/2026
Bryan M. VERIFIED CUSTOMER
Karina was excellent.
5/17/2026
Joe J. VERIFIED CUSTOMER
Fix the long way before you have to get into the service department, especially when you have appointment.
5/17/2026
Tony O. VERIFIED CUSTOMER
Robert was great and professional!
5/17/2026
Tyler J. VERIFIED CUSTOMER
Shuttle Service should be switched to uber/lyft for customers. Been to other toyota locations and they use uber/lyft. I waited over 1 hour after I was notified that my car was ready for picked up. Shuttle service took a really long time.
5/17/2026
Patricia G. VERIFIED CUSTOMER
Robert Was very kind and efficient! Thank you
5/16/2026
Christopher L. VERIFIED CUSTOMER
Robert, was great!!! He did not lie to me, and goes along way with me , lm just an old man who doesn’t understand all that goes into the warranty, he does! Thank you Robert I’ll look for you the next time I’m in San Diego!
5/16/2026
Will B. VERIFIED CUSTOMER
Prompt and efficient!
5/16/2026
Alina B. VERIFIED CUSTOMER
John B is amazing every single time. When I arrived, John B was at lunch so I was assigned another service rep for check in. I waited in my vehicle for 18 minutes before being checked in. Every person who pulled up after me was checked in before me because they were assigned a different service rep. I was the only person sitting in my vehicle. I thought they forgot about me so I asked someone passing by. He checked in with my service rep and said that he was helping another customer. The service rep finished helping that customer, walked outside and began inspecting under the hood of a truck (no customer waiting) parked next to me. He did this for several minutes and then decided to wait on me. This was by far the worst experience I’ve had at Toyota Mission Valley. The person who checked me in has no business working in customer service.
5/16/2026
Yukiko B. VERIFIED CUSTOMER
He was friendly and nice except he didn’t applied 15 percent discount from Costco, saying use it next time I need a few other things cost more???