My rear right light was not put on properly. I called and left a message the day I picked up and got it home. Headlights don’t turn on, been using the brights at night. Other than those things I’m satisfied
5/27/2026
Leng L. VERIFIED CUSTOMER
Q. Holt is terrible. From my two times that I have him as my helper since I have been to Norm Reeve over ten years, I have to find him and tell him my own car is done. If I have not done so, I don’t how much longer I have to wait. Please don’t I assign my schedule appointment to him again. Thank you!
5/25/2026
Ashlyn L. VERIFIED CUSTOMER
Q Holt was fantastic and deserves a raise! Norm Reeves management, do better. Working seven hours on my car is wild, I don’t blame mechanics I blame your lack of leadership.
5/25/2026
Whitney L. VERIFIED CUSTOMER
Fast! Thanks
5/24/2026
Nicole G. VERIFIED CUSTOMER
The "automated phone" systems to check on the status of my car were a nightmare to use, hung up on me when trying yo leave a message, misunderstood me, and I never actually received a reply to any of my text messages that were prompted by the system. My oil change took 23 hours, with just one update call right before closing to let me know my car wasn't ready and needed to be kept overnight.
5/24/2026
Sara F. VERIFIED CUSTOMER
Q. Holt was exceptional!!
5/24/2026
Erika O. VERIFIED CUSTOMER
I had limited interaction with Denise as she left early by the time my car was ready around 4. Another staff assisted me as there were discrepancies in the costs. She was attentive.
5/24/2026
Rebecca B. VERIFIED CUSTOMER
He was very detailed, patient and answered all my questions. I highly commend his service. Great employee u have serving others with their cars. I hope he is rewarded for great job this year by his employer. Re-sending because I think some of the message was cut off by accident.
5/24/2026
Salvador B. VERIFIED CUSTOMER
Rosalina is an outstanding customer service oriented person. Made me feel valuable as a customer. She heard my concerns and addressed them to my satisfaction. She’s a valuable team person that went beyond my expectations. Would recommend for upward mobility.
5/24/2026
Roger C. VERIFIED CUSTOMER
He was very professional and had the car ready when promised
5/24/2026
Valeria M. VERIFIED CUSTOMER
Thank you for finding the nail in my tire and fixing it. You made sure I made it to LA safe without my tire popping.
5/24/2026
Kristina T. VERIFIED CUSTOMER
My issue still is not resolved due to negligence of technician replacing transmission and forgetting a component and I paidfor service drove off lot and had to bring back immediatly . This Has caused undue stress today 2nd day com I
5/23/2026
Mark J. VERIFIED CUSTOMER
John is extremely professional and a benefit to the DepartmentZ
5/23/2026
Lane S. VERIFIED CUSTOMER
She made it so very quick and easy to get my car serviced and was in constant communication with me. That kind of service earns a customer for life. Thank you so much.
5/23/2026
Andrew W. VERIFIED CUSTOMER
Very friendly and prompt service
5/23/2026
Khalil C. VERIFIED CUSTOMER
You tried to charge me $80 for.s cabin filter even though when I purchased my vehicle the terms clearly stated that all scheduled maintenance for 25k miles was included in the purchase price. My representative was rude and condescending claiming that the cabin air filter isn’t considered scheduled maintenance. In addition they tried to charge labor to place a cabin filter after they already opened the filter and inspected it. This is an unethical practice.
5/23/2026
Robert D. VERIFIED CUSTOMER
Overall I had a great experience working with Denise. She was personable and communicated well the service needs of my 2019 Toyota Tacoma.
5/23/2026
James T. VERIFIED CUSTOMER
5 stars ⭐️ for Rosalina Canez
5/23/2026
Gerilyn B. VERIFIED CUSTOMER
The communication was clear and the service was incredibly fast!