I had an excellent experience at Norm Reeves Toyota, thanks to Robert. He was exceptionally knowledgeable, professional, and genuinely friendly throughout the entire service visit. He took the time to explain everything clearly, answered all of my questions, and made sure I felt informed and comfortable every step of the way.
Robert’s outstanding customer service, honesty, and willingness to help truly set him apart. He made the entire process smooth and stress-free. I highly recommend asking for Robert if you visit Norm Reeves Toyota. He is a tremendous asset to the dealership!
7/4/2026
France N. VERIFIED CUSTOMER
I took it in for an oil change, but to find out the oil pan was leaking. I’m glad that technician found that but it took three hours to get approval and 2 times for me to follow up. I was simply waiting for three hours for authorization since it was under warranty (my car is 2 1/2 years old). On second time that I followed up, the service advisor placed the call (what if I didn’t approach her). Nothing was done in my car in those three hours and oil change wasn’t done and I ended up having to leave it overnight. The next day I had to call at 9 AM in the morning to see what was the status.
7/3/2026
Richard Juan. VERIFIED CUSTOMER
This was my first experience with Toyota service for 5k service. I scheduled with Angelo for 730am and was told he would not come in until 930am. Again, first experience so I do not know any service agents. I told the service rep that someone hit my right rear bumper and he stated he will have collision take a look and write up a quote. All this would be prepared upon pick up. When I picked up my car later in the day, I asked for the collision estimate. The rep stated he forgot about it and took pictures of the damage. He would follow up with the collision department but I still may need to come in person. To schedule anything is difficult with work/life. Yesterday was a set block for me to have any vehicle related matter to be completed. The expectation was to have service and an estimate. Outside of yesterday’s appointment I do not have the time to return for a quote.
7/3/2026
Emily M. VERIFIED CUSTOMER
Rosalina was so kind and helpful!
7/3/2026
Carmen V. VERIFIED CUSTOMER
Karina was very friendly and helpful and answer all my questions I had
7/3/2026
Chris D. VERIFIED CUSTOMER
Rosalina was great!
7/3/2026
Anthony K. VERIFIED CUSTOMER
Worst service advisor respectful communication, organization and responsiveness I’ve ever experienced in my entire life of owning a vehicle (44 years) with a wide variety of companies Chevrolet, Subaru, Ford, Mercedes, and Jaguar).
I went from working with Rosalina back in January of this year and recommending Norm Reeves service dept as a 10/10 and todays experience with a different service advisor and the poor organization and Irresponsible communication she displayed as a 0/10 with no trust in her. or her
7/3/2026
Diethard M. VERIFIED CUSTOMER
communication between service department and body shop is lacking. i had called the service department to ask if they would accept my car being towed there. after it was towed i got a call from the body shop - they only knew to contact me because i had done previous service and were not aware that i had called and got approval to have the car towed. when the car got handed from service back to the body shop i received a misleading email asking to pick up my car when it was just an internal transfer. the departments are acting as if they were different companies, please change this.
7/2/2026
Dennis Y. VERIFIED CUSTOMER
Work done while I waited. Text sign off on estimate didn't work. Service writer had to call to get my concurrence.
7/2/2026
Teshome S. VERIFIED CUSTOMER
Very good
Service
7/2/2026
Carleen B. VERIFIED CUSTOMER
Karina was friendly and helpful. Maintenance was completely in a timely manner. Very satisfied
7/2/2026
Jeff S. VERIFIED CUSTOMER
Karina deserves a raise and a promotion excellent customer service. My situation was a punctured tire that happened unexpectedly I did have to wait a good hour plus to get service which wasn't Karina's fault but it felt like it was slow
7/2/2026
Kira D. VERIFIED CUSTOMER
Thank you for the efficient and friendly service, Denise!
7/2/2026
Delores C. VERIFIED CUSTOMER
Jhon was very polite I enjoyed having him work with us service was well done thank you John b.
7/1/2026
Mary M. VERIFIED CUSTOMER
Joshua was fine, but I was very disappointed that the setting on my dashboard were all different.
I assume this happened while the car was being serviced.
7/1/2026
Richard H. VERIFIED CUSTOMER
Well pleased with your service proffesionals. Denise is very good .
7/1/2026
Mai Ong. VERIFIED CUSTOMER
Great guy and had the car in and out in a flash. Thanks
7/1/2026
Berenice F. VERIFIED CUSTOMER
Excellent service by Jessica our service advisor, car was delivered at the time she told us, and by the way Armando Torres the best I have purchased 3 new Tacomas and now my first 4runner. The best sales guy