Felt rushed and pressured into something I didn’t want and had to pay for, and the team member helping didn’t seem knowledgeable. Also insanely expensive, and felt like I was getting up charged for repairs that were not vital.
6/4/2026
Kathryn K. VERIFIED CUSTOMER
Always w pleasure to work with Robert Farr.
6/4/2026
Andrew A. VERIFIED CUSTOMER
Q. Holt is an outstanding representative for Toyota. He has a caring and professional attitude. Due to his positive attitude I will continue to be a loyal customer. He is a credit to Toyota industry and himself. Andrew A
6/4/2026
Sahar S. VERIFIED CUSTOMER
Very good
6/4/2026
Rhianna B. VERIFIED CUSTOMER
I waited over three hours for a basic maintenance service that I made an appointment for. This service provider told me to expect three hours but never apologized or acknowledged this was an extraordinary length of time for basic service. When I pointed it out to her, she merely said ‘there were a lot of appointments this morning.’ I felt ignored and pushed aside and do not think I will prioritize using your services again. There were several ways to improve on this experience and none of them were offered.
6/4/2026
Patty D. VERIFIED CUSTOMER
Robert Farr and the team were great! Thank you so much.
6/4/2026
Kseniia D. VERIFIED CUSTOMER
Thank you so much for your help! I really enjoy working with Denise! She’s THE BEST!
6/4/2026
Jerome R. VERIFIED CUSTOMER
Yes
6/4/2026
Paula D. VERIFIED CUSTOMER
Robert gave me all the attention I needed. 10/10
6/4/2026
Rory P. VERIFIED CUSTOMER
Jessica was friendly and helpful
6/4/2026
Kari Heronemus. VERIFIED CUSTOMER
everything was very easy. He was very nice.
6/3/2026
Anthony A. VERIFIED CUSTOMER
Just answered
6/3/2026
Caryn H. VERIFIED CUSTOMER
Professional & friendly, the two service agents were informed and answered my questions taking the time to help me understand what my vehicle needed and why. I live 10 miles away and come to Norm Reeves for the best service in San Diego.
6/3/2026
Anthony D. VERIFIED CUSTOMER
She provides great service. Makes the whole experience trouble-free.
6/3/2026
Brenda O. VERIFIED CUSTOMER
Well done!!
6/3/2026
Victor M. VERIFIED CUSTOMER
Appointment scheduled for 9:15. Oil change and tire rotation. Charged for filter of $74. Didn't get out till 12:30. Too long of a wait. My RAV is 1 year old with 4100 miles and already needs a Cabin filter?
6/3/2026
Patricia G. VERIFIED CUSTOMER
I was very happy with my service advisor Joshua.
6/3/2026
Monica B. VERIFIED CUSTOMER
Robert was great!
6/3/2026
Thanh D. VERIFIED CUSTOMER
Quick excellent service. Thank you so much very much
6/3/2026
Lisa G. VERIFIED CUSTOMER
The shuttle never came for me as promised. I arrive at 310 and was told it would come soon and last trip was at 4. He never came. Additionally, I was not presented with the all points checkup print out that I usually am. I was texted an hour later that I needed new filters. I was already home and couldn't accept the service by then. Dissapointed