Everyone was kind and polite, the work was done in a very timely manner. I am highly satisfied
Thank you
1/17/2026
David B. VERIFIED CUSTOMER
I like Denise. I appreciate her “shop” knowledge and acumen in managing the service process.
1/16/2026
Melanie R. VERIFIED CUSTOMER
Mr Q was very nice and professional. He told me before he was about to leave that someone would be taking over for him and would let me know when my car was done. I waited over 30 minutes after my car was done but I could have waited longer had I not asked about my car. I was not notified via text or my name called from the waiting room. I just want to address the lack of communication as this has happened several times to me.
1/16/2026
Alvaro G. VERIFIED CUSTOMER
Karina was professional, polite and overall a nice person. Thank you!
1/16/2026
Joseph D. VERIFIED CUSTOMER
Can you mail any repairs still need to address to consider for the future thank you
1/16/2026
David R. VERIFIED CUSTOMER
Awesome customer service!!
1/16/2026
Walton E. VERIFIED CUSTOMER
Thank you for the job
1/16/2026
Elaine S. VERIFIED CUSTOMER
Norm Reeves called me to schedule an appointment which I did a week ago. It was the first routine maintenance for my new car. Though I had an appointment, it still took over two hours to complete the service. I was waiting for it to be finished at the dealership and had to reschedule my next appointment.
1/15/2026
Richard N. VERIFIED CUSTOMER
Terrible
From start to finish. We dropped the car off the night before and left the key in the overnight box. Got a text at 11 AM telling us we had missed the appointment. I spent an hour and a half trying to talk to someone. I got disconnected. Left messages, which were never returned and finally started pushing random buttons and talked to someone in your DMV office who was able to connect me to a real person. Denise lovingly took over and did a good job, however, no one told me you were charging $215 to diagnose what was wrong. I was happy to pay a diagnosis fee, but did not have that much money. She let me know after it was already done and lovingly took the charge off, however, that should never have happened. We have purchased four cars at your dealership and currently have four cars all Toyotas that we all have serviced at your service center. The experience of not being able to connect with a person was so bad. I am not sure I will ever be back. You need to do much much better.
1/15/2026
Lucila V. VERIFIED CUSTOMER
Long wait at checking in and failure to schedule my shuttle pick up
1/15/2026
Victoria L. VERIFIED CUSTOMER
Very helpful
1/15/2026
Barbara M. VERIFIED CUSTOMER
Denise was prompt and professional. Great work
1/15/2026
Nigel C. VERIFIED CUSTOMER
One word: outstanding. I could not ask for any more, the whole team goes way above and beyond to deliver the best outcome for the job order requested. Shoutout to Jonathan and Jessica for being so excellent at their customer service skills. They all definitely need a raise.
1/15/2026
Teresa T. VERIFIED CUSTOMER
Amanle y eficiente asegurandoze de disipar dudas A+
1/15/2026
Matt C. VERIFIED CUSTOMER
Polite, kind and patient. Jessica answered/addresses all my questions/concerns.
1/15/2026
Jesse C. VERIFIED CUSTOMER
It was really outstanding and very professional and informative! Thank you!
1/14/2026
Lodigario P. VERIFIED CUSTOMER
Jessica provided super awesome service, she always give updates on latest status on my truck.
1/14/2026
Gary F. VERIFIED CUSTOMER
I always schedule my RAV service on days when Denise is working. She’s an excellent technician, great communicator, and actually listens to my concerns. Super employee . . . Consistently reliable service experience!
1/14/2026
William W. VERIFIED CUSTOMER
Robert, keep up the excellent work. Thank you for being courteous, timely and on budget.
Sincerely,
Bill