Norm Reeves Toyota of San Diego Auto Repair Service

He's cool

To start, I understand that your team was busy today but that is no excuse for poor customer service. I initially waited 30 min from my appt time to speak to a technician. When the tech came out to speak with me he failed to notify me to leave my glove box unlocked so that the mechanics can change out my cabin filter. As a result of this the mechanics left the cabin filter on my passenger side seat without a box or any kind of packaging. Also the technician that I worked with today treated me with a passive aggressive tone. In the past when I’ve gotten maintenance done with Toyota the tech goes over brake life, tire tread and the overall condition of my vehicle. They also inform me of any upcoming service recommendations to keep in mind for my next visit. This tech did not, when I asked him for the print out he seemed bothered and annoyed by this request. When he did eventually print this paper out to me he still failed to go over it, instead handed it to me and told me to have a good day. Thinking back on my previous encounters with the techs of norm reeves Toyota this definitely goes down as one of, if not the worse experiences I’ve had. I will need to seriously consider if my money would be better spent at another service provider. Thank you.

The staff is friendly but they clearly over booked service appointments. Had to wait almost 30 minutes past my appointment time to actually pull car into the service bay. Additionally the oil change and windshield wiper change took almost 5 hours!!

Angelo was very helpful! Everything went according to plan. Excellent service!

I'm receiving the report of my service two days later, which didn't give me the chance to resolve the issues with my car at the moment of the service.

Angelo was great. Explained everything to me and was very nice and helpful

I have been with q ever since I've owned my truck.Thank you for having him as a service representative.And he has become a good friend to me since i've known him

Thank You Mr.Q. Holt always the best service we really appreciate it thank you Q. And thank you Toyota ????

I waited 4 hours for oil change and front brakes inspection. Front brakes still squeak, and I was told that they have to order parts and reschedule. Vehicle has only 5,000 miles. When I bought the vehicle, I paid extra for the maintenance package and still had to wait 4 hours.

Dropped my Corolla off for its first service since buying it before heading out to a movie. Angelo was courteous and friendly! He communicated when my car was ready and I felt like he kept me in the loop about the whole process. I would pick him as an advisor again! Thanks Angelo!

He was very professional

Karina was great. Very helpful!

Friendly and nice

I had a 9:45 appointment and had to wait in a long line of cars. Not sure why I had an appointment.

Awesome team keep up the great work!

Robert Farr is always very professional and very supportive on taking care of my truck. I give him a thumbs up all the time

I have always received great service at your Toyota dealer.

Nice work people. You are courteous and efficient. Appreciate it.

Good service experiences.

The problem was resolved beyond my expectations. Thank you!! And Q Holt’s monitoring from start to finish was exceptional. Thank you.