Norm Reeves Toyota of San Diego Auto Repair Service

Karina was absolutely amazing. She explained the service, made sure I understood what was happening, and did not have any further questions. Her commutation was extremely friendly while being efficient

Thank you very much!!

Jessica was Awesome and very professional .

Service was great

Oil was overfilled by about 4 Quarts. Car was towed back to dealership today for additional repairs. I will be at the Service area at 7am, Monday 1/12/26. Unsure of the condition of the engine. Please do not start.

Robert is a great guy. He went out of his way to accommodate us within a busy schedule, and at the same time, over delivered on expectations. Thanks again

John took his time to review the inspection report and explained every single session.

Ms. Canez was terrific.

Just add the ability to pay online or in person with Apple or google pay. No reason I should be typing in my card info or using my plastic card in person.

I was never given a key to unlock my locking lugnuts. I had a massive blowout and had my car towed to Mission Valley Costco for new tires. I called your dealership and instead of running a key over to unlock the lugnuts, your dealership made me call and re-tow my car simply so you could take the lugnuts off. You could have had a tech or my sales guy who sold me the car run the key set two miles over to Costco but instead you made me tow my car for something that took a couple minutes to accomplish. The evolution of me having to tow my car to you and then tow it back from your dealership took 5 hours. For something that would have cost you nothing except for 15 minutes of your drive time, you instead wasted 5 hours of my day waiting. You offered no other solutions and on top of it all your sales manager accused me and my wife of losing the lug key. We asked for our key so we wouldn’t run into this situation again and he said that being that we lost it, we would have to pay full price for one. You guys actually went out of your way to provide absolutely 110% avoidably poor customer service. If you intend on retaining current customers, at least you could do the free services well and you couldn’t even do that. From when I got my flat to when I was headed home for the day, 14 1/2 hours were spent trying to just change a tire and I was working on it the entire time. I’ve already posted a one-star Yelp review that I hope saves people the trouble of interacting with your employees who are blind to the fact that their customers actually have lives that they’re trying to make their way through and you’re only making their days harder.

Norm Reeves takes too many appointments, especially Saturday mornings. I arrived at 8am for a 8:15 appointment. I wasn’t seen until 8:50 for my service due to the long line of customers, and the line didn’t start moving until 8:30. Rosalina, my service manager, was great. This amount of overlapping appointments may be good for profit margin but not for customer experience. I will not be coming back to Norm Reeves.

My service rep greeted me, explained what would be done, and estimated the time I’d be out of there - it was true! It was my first time at this facility and I’m coming back again for my next service.

Q did a. Fine job but light is still on

Extremely professional

Robert Farr is a great example of what customer service should be. He was very professional but courteous at the same time.

Everything was perfect!!

All went well

Took too long.

Wonderful experience with service!! The communication was above and beyond friendly and competent . Great job!

I was not given my AAA service discount. Very excellent for everything else.