Service was great and the estimated time for completion of service was on the spot. Thank you!
1/10/2026
Ofelia G. VERIFIED CUSTOMER
Gracias por el servicio bendiciones
1/10/2026
Zuo Lun. VERIFIED CUSTOMER
Check in at 1:30 PM, wait for shuttle for one hour, no one came. Waited one hour for paperwork by Holt. Did not leave dealership until 5:00 PM. Wasted half day there, only to discover parts missing, perhaps from previous repairs. Had to pay for extra.
1/10/2026
Ishmael M. VERIFIED CUSTOMER
The best service advisor ever.
1/10/2026
Giovanni Y. VERIFIED CUSTOMER
Rosalina is a professional, she is the reason why I will be doing business with Toyota. Take care of her because she is an example of how a business operates. Thank you Rosalina for your hard work and extended effort with answering all my questions, I am truly satisfied.
1/10/2026
Pedro C. VERIFIED CUSTOMER
Very satisfy a job well done thank you
1/10/2026
Victor K. VERIFIED CUSTOMER
Jason went above and beyond to take care of us. Robert was diligent to get things done and communicate
1/10/2026
Ernest A. VERIFIED CUSTOMER
Robert was great... Very attentive to an ongoing issue I've been chasing with my sideview mirror.
1/10/2026
Kristy S. VERIFIED CUSTOMER
Very satisfied. Thank you Rob
1/10/2026
Carlos T. VERIFIED CUSTOMER
Karina was helpful and explain the whole process perfectly. She even provided some great tips on how to keep my tires from wearing unevenly. Overall she was very helpful and provided amazing customer service!
1/10/2026
Jerry R. VERIFIED CUSTOMER
I don’t like that everything is on line. No phone call from the agent when there was to be an extra charge to explain it to me. I am a senior citizen. I appreciate a more personal approach. Just my opinion.
1/9/2026
Cynthia B. VERIFIED CUSTOMER
Even though we had a 9:30 appointment, it took over 15 minutes before we saw anyone to get started. Our overall time spent there was two & half hours.
1/9/2026
Minhthy M. VERIFIED CUSTOMER
Was able to accommodate me at the last minute. Prompt service. Excellent communication
1/9/2026
Adalberto G. VERIFIED CUSTOMER
Denise Lopez consistently delivers exceptional service for my vehicle needs. Her prompt delivery and excellent communication have been outstanding. She's a key reason I trust Norm Reeves Toyota with my automotive care.
1/9/2026
Sandra G. VERIFIED CUSTOMER
Very good customer service
1/9/2026
Abraham S. VERIFIED CUSTOMER
good service
1/9/2026
Adrian D. VERIFIED CUSTOMER
She’s the only agent to have info about a bad tire, which was from a nail.
I just got that information today rather than the previous service only showing damaged, unrepairable.
I could of take care of this long ago elsewhere rather than being informed without a direct explanation.
I’ll be back for more repairs. She was helpful, honest and thorough with answering all my questions.
She gave me her business card and will work with her directly to get my vehicle back at 100%!
1/9/2026
Roger C. VERIFIED CUSTOMER
Another great experience. We appreciate the service very much.
1/9/2026
Karen P. VERIFIED CUSTOMER
Thank you to Robert for a smooth day.
1/9/2026
Anthony K. VERIFIED CUSTOMER
Helpful, knowledgeable, personable, and great customer service.